Technical Support Analyst

Location: Rainham, Kent

Join Iglu Tech Group – A Leader in IT & Technology Managed Services

Iglu Tech Group is a top UK provider of IT Managed Services, Digital Transformation, cloud applications, and business process automation. We deliver human-centric, tailored solutions to leading UK organisations across various sectors.

We’re growing our team with intelligent, driven individuals to help lead the Digital Transformation revolution.

Benefits

• Competitive Salary
• Flexible Working Days (post-probation)
• 22 Days Holiday (25 after 2 years)
• Workplace Pension
• Training & Support
• Professional Qualification Incentives
• Annual Health Week
• At least two large Social Events per Year

The Role

As a 1st Line Support Engineer, you’ll deliver exceptional customer service and technical support via our Service Desk and occasionally on-site. You’ll be proactive, detail-oriented, and committed to resolving issues efficiently and professionally.

Key Responsibilities

• Provide fast, effective 1st Line technical support
• Collaborate with 2nd Line team on complex issues
• Manage a busy support desk and meet SLAs
• Maintain clear, professional communication with clients
• Escalate issues when needed
• Perform software builds, hardware fixes, and upgrades
• Support on-site visits as required

About You

You should have 2+ years in a 1st Line role (ideally in an MSP), strong customer service skills, and technical proficiency in:

• Microsoft Windows Servers, Exchange, Office 365
• Active Directory
• Windows 7–10, Microsoft Office
• Hardware builds and deployments
• Basic networking (IP, DHCP, DNS)
• Apple products/software

Desirable:

• Microsoft/CompTIA/CCNA certifications
• Experience with Datto RMM, Autotask PSA, InTune, Autopilot, SharePoint

Location: Based in our Kent office (you must be able to travel to Rainham in Kent for this role)

Driving License: Valid, clean UK license required