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We’re looking for a Technical Support apprentice to join our team here at MCS.
The Company
For more than 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
Are you passionate about IT and eager to start your tech career? We’re looking for a proactive and enthusiastic
Technical Support Apprentice to join our dynamic Technical Services team. This apprenticeship offers the perfect combination of real-world experience, structured learning, and mentorship to kickstart your journey in the IT industry.
You’ll be working alongside experienced professionals, supporting internal teams and external clients while building valuable skills in technical troubleshooting, cloud systems, and data security.
What You’ll Do
- Solve Technical Support Tickets: Take the lead in investigating and resolving technical issues raised by customers and internal users.
- Monitor Backups: Keep backup systems running smoothly by managing processes and handling physical media like tapes.
- Provide Internal IT Support: Help colleagues with day-to-day tech issues to keep operations running efficiently.
- Communicate with Customers: Explain solutions clearly and professionally via phone, email, or chat.
- Maintain Hardware: Replace faulty equipment and ensure devices are operating properly.
- Support Cloud Environments: Maintain customer cloud systems for optimal performance and uptime.
- Ensure Data Security: Verify that data backups are securely stored offsite and perform regular checks.
- Collaborate and Escalate: Work with your team to troubleshoot complex issues and escalate them when needed.
- Follow ISMS Protocols: Uphold our Information Security Management System policies and procedures.
- Offer After-Hours Support: Occasionally support customers outside of normal working hours, as agreed with your manager.
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of 10 years. Join us to be part of a team that prioritises your growth and satisfaction!
You Should Apply If
- You’re passionate about IT and excited to start a career in technology.
- You have strong communication skills and enjoy helping people solve problems.
- You’re detail-oriented, dependable, and eager to learn.
- You’re interested in cloud systems, data security, and how IT keeps businesses running.
- You’re comfortable working both independently and collaboratively.
- You’re flexible and open to providing occasional after-hours support when needed.
- You have GCSEs (or equivalent) in English and Maths.
- You’re committed to learning and growing through hands-on training and coursework.
Apply for the job
Do you want to join our team? Then we'd love to hear about you!
