Technical Support Associate

As a Technical Support Associate, you’ll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related inquiries — primarily over the phone, but also via email, web forms, and occasionally in person. You’ll collaborate closely with our Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring our customers receive exceptional support and maintain confidence in Sonova’s solutions.

Key Responsibilities

• Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively
• Support internal colleagues with technical queries or issues
• Provide assistance with fitting software and Noah system
• Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
• Engage in continued professional development to ensure up-to-date clinical, product, software and industry knowledge
• Occasionally carry out soak testing and product fault testing via Sonova Service Center

Your Profile

• Experience in audiology or hearing instruments industry
• Strong communication and interpersonal skills with the ability to present information and resolve conflicts effectively
• Ability to work independently on initiatives while supporting other team members, and to manage multiple tasks and priorities effectively
• Analytical mindset with the ability to interpret technical data and think conceptually
• Reliable, conscientious, and result oriented

What We Offer

• A close-knit, collaborative team with a wealth of experience to share and learn
• A dynamic role with plenty of variety—no repetitiveness, no boredom
• A permanent role in a company that truly makes a difference
• Attractive salary, annual bonus, employee assistance program
• 5 weeks of annual leave plus bank holidays

Applicants must have the right to work in the UK.

Please note: We only consider direct applications for this position.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.