Technical Support Consultant

Role Intro:

Are you interested in starting a career within IT? We are looking for an Associate Technical Support Consultant to join our existing technical support team in our Willerby office. You'll be in a team supporting over 12,000 users, both in our own hosted and customers on-premise IT environments. This is a great opportunity to learn and build your career within a supportive and thriving SaaS business.

What You'll Do:

• As an Associate Technical Support consultant, you will be responsible for handling incoming support cases and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues
• Dealing with issues around MS Azure environments & cloud computing, desktops, servers, email accounts etc.

What You Will Bring:

• A willingness to learn and a strong desire to build a career in IT
• You may have an educational background (e.g. Computer Science qualification or similar) or some work experience in the IT or Technology arena
• Effective problem solving skills
• Well-developed oral and written communication skills, with a passion for customer satisfaction
• Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows Operating Systems
• A positive approach to training and self-development

Who We Are:

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.