Technical Support Dispatcher

Job Position: Technical Support Dispatcher

Based in: Aylesbury/Hybrid, 3 days in the office and 2 days at home

Salary: Starting from at least £27.5k + Competitive Annual Bonus c. 20%

About Esri UK

Esri UK sells the world’s leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors in the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects.

The Technical Support Dispatcher will form part of our highly experienced & dedicated Technical Support Team.

The role is responsible for providing 1st Line support to our customers who have technical queries. This includes logging calls, acquiring key technical information, communicating and working with third parties to resolve calls. In addition specific the position includes the responsibility for the creation of customer reports on support progress and proactive curtsey calling to ensure customers satisfaction with the level of service provided.

Skills required:

• Experience in the use of GIS packages, preferably though not necessarily ArcGIS products.
• Broad level of knowledge of GIS principles, computer technology and enterprise solutions.
• Willingness & ability to learn and understand the technologies, products & services which form the basis of the ESRI GIS products.
• Demonstrate excellent communication skills applied in a customer facing environment
• Ability to work across departments to gain internal support to resolve customer’s enquiries.
• Competency in the use of standard office software packages.
• A degree in Geography or a Geography related subject would be beneficial.

Why join us?

• We offer a competitive basic salary (starting from at least £27.5k) plus a generous bonus paying c. 20% per annum
• A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
• Flexible working - Whether you're looking for full-time or part-time hours, we support a flexible work-life balance. You can work on a hybrid basis with some days every week in our Aylesbury office, on the other days you can work from home

Please apply online on our website www.esriuk.com, including your CV and covering letter detailing your salary expectations. Application deadline: 25th July 2025

A little more about us ………………….

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.

NO AGENCIES PLEASE