Technical Support Engineer
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Location: Tewkesbury
Salary: Competitive Salary
The Technical Support Engineer will provide comprehensive remote and on-site support across
the UK for on-premises IT infrastructure. Specialise in managing secure and controlled IT
systems, with expertise in offline patching and update management processes as well as providing support to G4S engineers and contractors. The role will require UK travel and
overnight stays
What you will be doing:
Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual
SAN solutions and system applications.
Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
Meet customer compliance and certification by following strict and rigorous policies and change
control procedures for any / all system changes.
Conduct the planning, testing, installation and rollout of system updates (Servers, Clients,
Network, Applications, etc..) on pre-production and production.
Point of escalation for system issues and unplanned Headend faults.
Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to
liaise with software/hardware suppliers to resolve issues.
Provide technical reference services (i.e. technical manual lookup) to field based engineers on
IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management
and Intruder Systems.
Keep up-to-date with various 3rd party technology products. This may involve self-learning and
a willingness to participate in internal or external training courses which may involve out of
hours working.
What we are looking for:
5+ years of IT, Server Support or IT administration
experience providing industry leading technical support and customer service.
Previous experience of offering over the phone & remote diagnostics , strong analytical skills, enquiring and investigative mind.
Able to get to the root causes of a problem and communicate this clearly to others.
Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory,
DNS and Group Policy Management.
Compensation package:
Company Car
Workplace pension scheme
Contributory Healthcare Scheme
Eyecare vouchers
Employee Discount Schemes
Progression, training & development opportunities
Refer a friend scheme
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