Technical Support Engineer

Insight Global is hiring a Technical Support Engineer on behalf of a global leader in high-performance gaming gear, trusted by gamers worldwide for its cutting-edge technology and immersive experiences. In this role, you’ll be at the heart of the customer journey, delivering expert support for a premium line of gaming accessories. As the first point of contact, you’ll troubleshoot technical issues, answer product-related questions, and help users get the most out of their gear — all while providing a smooth, engaging support experience. You’ll represent the brand directly, so being personable, positive, and proactive is key to building lasting trust and loyalty with every interaction.

Must haves:

• Fluent in German and English (spoken and written)

• Strong interest in gaming and technology

• Basic technical knowledge (e.g. PC setup, peripherals)

• Enthusiasm and willingness to learn

• Comfortable with high-volume ticket handling (50–60/day)

• Able to troubleshoot basic hardware/software issues - basic level of understanding

Plusses:

• German as a first language

• Additional European languages (Turkish, French, etc.)

• Familiarity with Microsoft Dynamics CRM

• Passion for gaming and active in gaming communities

• Understanding of gaming peripherals (keyboards, headsets, etc.)

Day to day:

In this role, you’ll be responsible for responding to customer issues through various channels, including chat, social media, and web requests. You’ll troubleshoot and resolve technical problems, escalating more complex cases when necessary. All interactions will be logged and managed using Microsoft Dynamics CRM. You’ll also maintain up-to-date product knowledge, regularly update email/chat templates, and handle RMAs and logistics support as needed.