Technical Support Engineer

Skillcast is a premier digital learning provider that helps companies train and motivate their employees to act with integrity and comply with various regulations. We are looking for a SaaS Technical Support - Integrations Engineer in our Technology department to configure customer instances of our SaaS app and implement and maintain integrations with third-party SaaS apps.

Please note: This is a technical customer support facing role. Working directly with our clients to focus on configuring customer instances of our SaaS application, implementing integrations with third-party systems, and providing second-line support. While the role involves working with technical tools and concepts (such as APIs, SSO, and configuration scripts), it is primarily about supporting customers, solving integration-related issues, and ensuring smooth onboarding and ongoing use of our platform.

Duties & responsibilities

• Implement and maintain new SSO and customer integrations with our SaaS application
• Implement solutions involving configuration scripts
• Work with our App Development team to create new integrations with customers’ other applications (such as Workday; Salesforce; Azure Active Directory; Hibob; BambooHR and other HRI systems)
• Diagnose problems and advise the customer on integrations with their other applications
• Work with Infrastructure teams and Customer Success teams to provide second line support for our SaaS application
• Guide and mentor clients and internal teams for integrating our SaaS application and related technologies and share knowledge & good practice,
• Build and curate suitable documentation and support guides for clients and internal teams
• Proactively identify opportunities for system improvements and optimisation, enhancing overall performance
• Implementing and maintaining the integration of third-party applications to enhance the functionality of our SaaS application (such as Intercom, HubSpot, Open AI)

Knowledge, skills, and experience

• A minimum of 2 years’ experience of SaaS application configuration and integration
• A minimum of 1 years’ experience with Identity Management solutions such as Azure Entra and Okta
• Working knowledge of JSON, XML, and configuration scripting
• Experience in testing and diagnosing problems in APIs using Postman (or equivalent)
• Experience in onboarding new customers on SaaS applications
• Experience in SaaS integration related problem solving
• Can-do attitude for supporting a wide range of technical solutions
• Meticulous and methodical approach to documentation
• Inquisitive approach to data modelling and problem solving
• Customer support experience

What we offer - our benefits

• Join a growing business in a thriving and innovative sector.
• Competitive salary and benefits package like:
• 28 days holiday (full time) plus Bank Holidays
• Contributory Pension
• Health Care Plan upon completion of probation
• Life Assurance from Day 1
• Hybrid working
• Opportunity to work and grow within our Technology team and other departments.
• Gain firsthand experience in various Technology routes (AppDev, Infrastructure, Cyber Security, SaaS support)
• Professional development opportunities and mentorship.
• A positive, inclusive, and dynamic work environment.

Candidates should be within regular, commutable distance to Central London and immediately eligible to work within the UK.

Closing date for applications: Friday 19th September 2025