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Key Responsibilities
- Providing tech support and maintenance on Proventeq products
- Providing tech support on SharePoint Online/M365 migration and adoption related issues
- Troubleshooting in customer environments focusing on resolving customer issues
- Answering customers/partners related product queries through our support portal
- Prioritising your workload based on the criticality of issues and SLAs
- Updating customers/partners on the status of support tickets in an effective manner
- Creating content in the support knowledge base
- Contribute to the customer support organization participating in meetings/training sessions
Required Skills
- Good experience supporting .Net/SQL Server based products and custom applications
- Strong technical diagnostic and problem-solving skills
- Solid customer liaison experience
- Expertise in Application support and maintenance Tools such as Zendesk, Remedy
- Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
- Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
- Proven technical diagnostic and problem-solving skills
Good To Have Skills
- Good knowledge of SharePoint/M365 (Configuration and Administration)
- Experience in SharePoint support - an added advantage
- Advanced SQL skills such as performance analysis, etc.
- Experience of Extract, Transform and Load type solutions
Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.
If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.
