Technical Support Expert (Imaging Cameras)

Company Description

Quantum Solutions, headquartered at Oxford, is specialised in commercialisation of the Short-Wave InfraRed (SWIR) semiconductor materials and imaging systems based on Quantum Dot technology.

Role Description

Quantum Solutions is seeking a skilled Technical Support Expert to join our team. In this role, you will be extensively involved in day-to-day production-related tasks and provide crucial technical support to our customers of SWIR (short-wave infrared) cameras and payloads. This role is primarily based in Cambridge (UK) but you will be required to travel regularly to our headquarters in Oxford (UK), nationally and internationally to support our customers.

Responsibilities

• Build, test, debug, and document production-level SWIR cameras and payloads
• Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests
• Conduct technical demonstrations for customers and internal teams (sales & marketing)
• Provide timely and effective technical support to customers via email, phone, and in-person
• Troubleshoot and resolve technical issues related to our products
• Collaborate with engineering and product teams to improve product quality and user experience

Requirements

• Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field
• 2+ years of experience in a technical support role, preferably in a hardware company
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to explain complex technical concepts in simple terms
• Proficiency in relevant programming languages and software tools
• Experience with documentation and technical writing
• Ability to work independently and as part of a team
• Full, clean Driving Licence

Preferred Qualifications

• 2+ years of technical experience working in the development of imaging camera systems and devices
• Experience in the infrared camera business or advanced imaging industry
• Familiarity with customer relationship management (CRM) systems
• Knowledge of IT infrastructure and networking concepts

Benefits

The role presents dynamic opportunities for professional growth and learning, in addition to the following benefits:

• Competitive salary
• Annual performance bonus
• Equity stock options
• Pension scheme and health insurance options

Qualified candidates are encouraged to send their CV and cover letter to [email protected]