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Technical Support Analyst - 24/7 Shift
Industry: Managed Service Provider
Contract Type: Permanent
Summary:
We are seeking a dedicated and enthusiastic Technical Support Analyst to join our team at a Harrogate-based Managed Service Provider. This role is integral to providing high-quality technical support, supplier management, monitoring, and customer communication. As part of a dynamic team operating within a 24/7 shift environment, and be responsible for monitoring and managing faults through to resolution. This position offers a unique opportunity for career progression, with full training provided to enhance your technical skills across a range of networking and telecommunication technologies. The role involves a hybrid work model, with one shift on-site in Harrogate and the remainder working from your home office. The starting salary is £27,500 + 20% shift allowance with an increase to £30,000 following a successful probation period.
Shift pattern will be structured as follows:
2 x day shifts – 7am to 7pm, 2 x night shifts, 7pm to 7am, 4 days off
Skills:
Certifications & Standards: