Technical Support Specialist

Technical Support Analyst - 24/7 Shift

Industry: Managed Service Provider

Contract Type: Permanent

Summary:

We are seeking a dedicated and enthusiastic Technical Support Analyst to join our team at a Harrogate-based Managed Service Provider. This role is integral to providing high-quality technical support, supplier management, monitoring, and customer communication. As part of a dynamic team operating within a 24/7 shift environment, and be responsible for monitoring and managing faults through to resolution. This position offers a unique opportunity for career progression, with full training provided to enhance your technical skills across a range of networking and telecommunication technologies. The role involves a hybrid work model, with one shift on-site in Harrogate and the remainder working from your home office. The starting salary is £27,500 + 20% shift allowance with an increase to £30,000 following a successful probation period.

Shift pattern will be structured as follows:

2 x day shifts – 7am to 7pm, 2 x night shifts, 7pm to 7am, 4 days off

Skills:

1. Technical Support
2. Supplier Management
3. Monitoring and Customer Communication
4. Broadband Technologies (ADSL/FTTC/FTTP/SOGEA)
5. LAN Networking (Cisco/Meraki)
6. Firewall Management (Cisco/Fortinet/Meraki)
7. WAN Networking (Cisco/Huawei/OneAccess)
8. WLAN Networking (Meraki/Aruba)
9. VoIP SIP Telephony Solutions (Broadworks)
10. VPN and Authentication Solutions (Safenet/MobilePass/Fortinet Authenticator)

Certifications & Standards:

• Cisco CCNA (Desirable)
• SIP School SSCA (Desirable)
• ITIL Foundation (Desirable)