Technical Support Specialist

Role: Technology Support - Technical Support Coordinator / Specialist

Location: Battersea., London

Key Skills Required:

• Troubleshooting experience for mac/Apple devices.

• Ability to assess customer’s support needs and provide solutions or refer them to other support options available.

• Experience in supporting the implementation of new software applications through User Acceptance Testing.

• Have excellent time management skills and can make decisions quickly.

• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.

• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users

• Pervious help desk or customer technical support experience

• Ticketing systems and use of remote support tools

Responsibilities:

Under the supervision of the Places Technology Product Support Manager, a Technical Support Coordinator / specialist team member is responsible for the following:

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.

• Perform system administrate tasks including user access management, resetting workflows, updating system configurations, and system maintenance.

• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.

• Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.

• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.

• Provide application training for new users as required to ensure a smooth onboarding experience

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

Contributory pension

Extra holiday purchase

Life insurance policy

Private medical insurance

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.