Technical Team Manager
Company
Location
Bracknell, England, United Kingdom
Posted At
6/26/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
Technical Team Manager
Location : Bracknell
The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. A good level of experience and understanding of IT support is required. Self-study and training opportunities are available for upskilling in specific technologies related to the role.
The position involves working with an on-site team supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support.
Key Responsibilities
Leadership experience with IT support and infrastructure knowledge, including:
Expected working
Our support hours are from Monday to Friday, 08:00 to 18:00, totaling 37 hours per week.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Work Your Way is our approach to flexible working – this is available from day 1 of joining
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
Technical Team Manager
Location : Bracknell
The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. A good level of experience and understanding of IT support is required. Self-study and training opportunities are available for upskilling in specific technologies related to the role.
The position involves working with an on-site team supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support.
Key Responsibilities
- Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
- Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
- Create and update processes and instructions for the team.
- Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
- Manage service management, performance/people management, communication, and recruitment activities.
- Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
- Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB).
- Coordinate software deployments as part of Release Management.
- Manage service requests that have been escalated from the 2nd Line.
- Manage OS and application patching as part of Patch Management.
- Generate and analyze reports using SCOM, SQL, ePo, and Excel.
Leadership experience with IT support and infrastructure knowledge, including:
- Virtualisation (VMWare/Horizon)
- Microsoft Server 2019
- CISCO/Juniper network devices
- Trellix/Trend
- Active Directory
- Exchange
- ITIL Processes
- Microsoft Windows 10
- SharePoint
- Linux
- MDM (Avanti)
- PDR/JSPs knowledge
Expected working
Our support hours are from Monday to Friday, 08:00 to 18:00, totaling 37 hours per week.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Work Your Way is our approach to flexible working – this is available from day 1 of joining
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
Advertise with us by contacting: [email protected]
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