Technical Trainer

Technical Trainer

Salary: £40,000 per annum, plus company benefits

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid, 1-2 days from home

Williams Lea seeks a Technical Trainer to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

As Technical Trainer, your role is to educate, coach and support team members in understanding and effectively using technical tools, systems and concepts.

You will be responsible for equipping new and existing team members with the skills and knowledge required to excel in a fast-paced, high-quality service delivery environment. This role is instrumental in ensuring new starters are effectively onboarded and confident in using the tools, systems, and processes essential to their roles.

In addition to supporting onboarding, the Technical Trainer plays a critical role in new client implementations. This includes participating in due diligence activities, developing and delivering client-specific training, and providing hands-on support during hyper care periods to ensure a smooth and successful transition.

While this is a hybrid role, the Technical Trainer will be required to be onsite at the Leeds Delivery Centre 4 days a week (or full time during new client training).

Key responsibilities

• Deliver engaging, role-specific technical training to new hires, initially focused on document processing and proof reading, covering tools, templates, formatting standards, and client-specific expectations.
• Rapidly learn and understand new, process-driven tasks beyond document processing and proof reading, and develop the capability to train others on these processes to support business flexibility and growth.
• Work closely with implementation teams during new client onboarding to support due diligence efforts, understand unique client requirements, and translate them into tailored training materials and sessions.
• Provide in-person and remote support during the critical post-implementation period to guide teams, answer questions, and reinforce standards and best practices.
• Create and maintain up-to-date training documentation, user guides, quick reference materials, and interactive training sessions aligned with internal standards and client expectations.
• Identify training needs and deliver refresher or advanced training sessions to maintain high performance, quality, and consistency across teams.
• Ensure that all training reinforces quality, brand, and compliance standards, helping to embed a culture of excellence and accountability.
• Provide one-on-one coaching, floorwalking, and follow-up support during onboarding and hyper care periods.
• Keep up to date with technology and process changes relevant to the role.
• Ensure training sessions and materials are delivered on time and meet expected outcomes.
• Works closely with operational, implementation, and quality assurance teams to align training with business needs.
• Support client-facing engagements as part of onboarding and hyper care.
• Maintain high standards for accuracy, consistency, and formatting in all training content and communications.
• Take ownership of creating or improving training solutions to meet evolving business or client requirements.

Personal attributes

• Advanced knowledge of Microsoft Office (Word, PowerPoint, Excel) and document formatting standards. Ability to troubleshoot common document-related issues and support best practices.
• Skilled in developing clear, engaging, and structured training materials (manuals, guides, e-learning).
• Quick to learn new process-driven tasks beyond document production.
• Comfortable switching focus between different systems, tools, or client-specific processes.
• Ability to communicate technical concepts to non-technical users clearly.
• Approachable and Supportive - creates a safe, positive learning environment where people feel comfortable asking questions.
• A confident communicator who speaks clearly and confidently across all levels of the business and can explain complex information in a way that is easy to understand and retain.
• Open to change and able to quickly adjust training plans when processes, tools, or business needs shift.
• Comfortable stepping into new subject areas and learning on the go.
• Shows enthusiasm for continuous improvement—both in their own skills and in the learning experience they provide.
• Stays focused and positive, even in high-pressure situations.
• Works well with managers, team leaders, and other departments to ensure training is aligned with operational goals.
• Open to feedback and values teamwork in creating effective learning solutions.

This is an exciting opportunity for a passionate subject matter expert who genuinely enjoys helping others grow and succeed. If you are ready to take your career to the next level, we’d love to hear from you.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement