Description
Tech Ops and Training Specialist
About Astellas
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
Opportunity
Astellas is seeking a Tech Ops and Training Specialist to join the Strategy and Operations team within the Communications and Investor Relations (CIR) division. The role supports CIR staff and communicators by providing the necessary communication technology tools, managing platform governance, recommending improvements with DigitalX, delivering training, upskilling, and granting system access. It also includes responsibilities in measurement, data analysis, reporting, and other assigned projects.
Hybrid Working
At Astellas we recognise the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimise the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Responsibilities And Accountabilities
- Providing training, upskilling, onboarding, consultation, and hands-on support for platform users.
- Leading the Communications Technology Governance Committee, sharing updates and meeting quarterly to review usage, assess new features or systems, and address concerns.
- Serving as the subject matter expert on communication platforms, including features, capabilities, and user support.
- Reporting quarterly on platform usage and maintaining the enterprise benchmarks database.
- Managing access to communication platforms and SharePoint sites.
- Supporting SharePoint content and upkeep for both the Astellas Communications and CIR SharePoint sites.
- Liaising weekly with DigitalX to track progress on CIR-related issues and requests.
- Assisting with measurement activities, including surveys, data analysis, and reporting.
- Advocating for generative AI tools to streamline work and promote adoption among communicators.
- Contributing to special projects, research, troubleshooting, and other assigned tasks.
Required Experience
- Expertise in communication technology platforms, including MS Viva Engage, mass email and stock image platforms, digital asset management tools, SharePoint (page design, Lists, Calendars, and other features), Generative AI, Google Analytics 4, PowerAutomate, and survey tools like MS Forms.
- Advanced proficiency in Excel (including pivot tables and formula programming), with strong data visualization skills using PowerBI and Tableau.
- Keen attention to detail, with the ability to quickly identify and correct errors or inconsistencies.
- Experience in using remote meeting technologies and producing both small- and large-scale events.
- Strong project management abilities, driving cross-functional collaboration in a corporate setting.
- Excellent interpersonal and relationship-building skills, fostering effective working relationships.
- Proven ability to manage multiple projects and priorities while consistently meeting deadlines.
- Customer-focused mindset, with a positive and responsive approach to assignments and requests.
- Entrepreneurial approach, proactively seeking solutions and information with minimal oversight.
- Flexible and adaptable, able to shift priorities quickly as needs change.
- Fluent in English, both spoken and written.
Preferred Experience
- Solid experience in the industry
- Experience in developing and delivering internal training programs for technology solutions.
- Experience designing and structuring SharePoint Lists and Calendars
- Experience with Poppulo or Staffbase email marketing platforms
- Experience with Getty Images
- Experience with Digital Asset Management
- Experience with Veeva Document Management
Education
- Bachelor’s degree in communications, Public Relations, Business, IT or equivalent
Working Environment
- The is a permanent full-time position based in Poland.
- As this is a global position and meetings may occur (with notice) outside of normal working hours.
- This position follows our hybrid working model. Role requires a blend of home and minimum of 1 days a quarter in our Warsaw office. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
