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Role Overview:
As a Technical Writer, you will be responsible for creating and maintaining help centre articles, user guides, tutorials, release notes, and in-app documentation. Your goal is to ensure customers can effectively understand and use our product with minimal friction. This role bridges product, engineering, and customer support teams to deliver high-quality content tailored to both technical and non-technical audiences.
Key Responsibilities:
- Write, edit, and maintain user-friendly help articles, how-to guides, and FAQ content for our SaaS platform.
- Translate complex product features and workflows into clear, concise, and actionable documentation.
- Collaborate with product managers, UX designers, engineers, and customer support to gather information and validate content.
- Update documentation to reflect new features, UI/UX changes, or product enhancements.
- Create visual aids such as annotated screenshots, diagrams, and short videos as needed.
- Monitor customer feedback and support tickets to identify documentation gaps and improve content usability.
- Maintain version control of documentation for product releases and ensure consistency across all help assets.
Requirements:
- 2+ years of experience writing technical documentation, ideally in a SaaS or software company.
- Excellent written English and strong attention to detail.
- Ability to understand technical concepts and communicate them clearly to a non-technical audience.
- Familiarity with content management systems (e.g., Zendesk, Confluence, Notion, or Git-based documentation platforms).
- Experience creating visuals or working with basic design tools (e.g., Snagit, Figma, Canva) is a plus.
- A proactive attitude and strong collaboration skills across cross-functional teams.
Preferred Qualifications:
- Background or education in computer science, technical communication, or a related field.
- Experience with API documentation or developer guides is a bonus.
