Technical Writer - Knowledge Management

Technical Writer - Knowledge Management

Hybrid in London or remote in the UK

The company

Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics – they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses.

Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve.

We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether a business is managing cash flow or seizing unexpected opportunities, we ensure they get the funds they need – often within minutes.

The team

The Knowledge Management team maintains iwoca’s internal documentation, which is primarily used by developers, analysts, and product managers, but also relied on by the wider company. The team looks after a docs-as-code project that’s three years old, growing steadily, and supported by senior management. There are already two technical writers—you’d be the third.

iwoca’s technical writers are part of the Core Systems team, which provides the tools, infrastructure, and shared services that our product-focused development teams rely on.

There are ten more engineers in the Core Systems team (working in groups that focus on DevOps, data systems, systems architecture). Most of us work remotely, but we attend a (virtual) daily meeting, enjoy quarterly team meals in London, and socialise with each other at company parties twice a year.

The role

As a technical writer on the Knowledge Management team, you will create and curate the internal documentation that supports iwoca’s engineering and product development. iwoca is growing fast and launching new products. That means more readers, more systems to document, and more legacy content to renew as we integrate those new systems.

Influence and collaboration:

• The project has around 50 monthly contributors from 20 different product-focussed teams; you’ll need to encourage documentation to happen quickly and support it through the publishing cycle.
• You’ll champion a culture of writing things down—essential as iwoca scales and communication debt compounds. We have around 100 developers, data scientists, and product managers—and we believe all of them should be writing good documentation.
• You'll model high standards for clarity, rigour, and thoughtful communication. As a reviewer, you’ll need to do a lot more than just correct typos.

Technical variety

• Our documentation covers business concepts, analytical models and tests, and back-end, front-end, database, and infrastructure systems.
• The team also supports other teams across the business, from Product Design to People Operations, and takes on other ad-hoc projects.
• The docs-as-code project is mature, but there's an opportunity to automate some of the boring stuff, if you have the skills.

Autonomy

• The team plans its work in GitLab issues, but you’ll be trusted to choose which ones to work on according to impact. You’ll need to balance quick wins with long-term improvements and timely reviews for other contributors.
• You'll be trusted to spot what’s missing or unclear and fix it without waiting for permission.
• You’ll decide when to raise the bar—and when documentation is finished.

The requirements

Essential:

• 1–3 years of experience of writing or editing in a technical field
• Familiarity with the software development lifecycle
• Ability to influence people without formal authority

Bonus:

• Experience with Git, GitLab, or GitHub (We use GitLab.)
• Familiarity with docs-as-code tooling (We use mdBook.)
• Programming experience (We don’t expect you to have experience as a developer, but the ability to understand and document a code snippet would be useful.)

The salary

We expect to pay from £55,000 - £65,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The offices

We put a lot of effort into making iwoca a great place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks
• Events and clubs, like bingo, comedy nights, football, etc.

The benefits

• Flexible working hours
• Medical insurance from Vitality, including discounted gym membership
• A private GP service (separate from Vitality) for you, your partner, and your dependents
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
• A one-month, fully paid sabbatical after four years
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support
• 3% Pension contributions on total earnings
• An employee equity incentive scheme
• Generous parental leave and a nursery tax benefit scheme to help you save money.
• Electric car scheme and cycle to work scheme
• Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse