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Job Description
As a Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll collaborate with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You‘ll help elevate user engagement of client developers by producing and editing top quality API documentation.
In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.
Job Responsibilities
- Work with product owners and developers to understand Payments products and identify documentation requirements.
- Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
- Drive for clarity of writing, consistency in presentation, and depth of detail across the suite of products.
- Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
- Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
- Contribute to the content guides and maintain the documentation process.
Required Qualifications, Capabilities And Skills
- Four or more years of experience as a technical content creator.
- A portfolio of technical content examples that demonstrate clarity of style and voice.
- Strong working knowledge of and experience documenting APIs.
- Ability to quickly learn technical concepts and understand how products work.
- Software development and/or technical support of complex systems.
- Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
