Technology Adoption Manager

Technology Adoption Manager – 107155

Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why join KPMG EWT as a Technology Adoption Manager?

Your role will be focused on activities related to driving adoption across our firmwide technologies, with a focus on our digital workplace tools. The Digital Adoption Team works closely with programmes deploying new technologies to ensure the successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI and more. We’re focused on the user experience and believe technology should be seamless, sleek, and easy to use.

The Technology Adoption Manager will ensure the business is getting the best ROI on the technology we’ve invested in as a firm, both current and future technologies. The Adoption Manager drives activities underpinning the firm's strategy around digital tools to achieve business outcomes and support the scale of transformation across the business.

This role also includes leadership of the Digital Ninja Programme, the largest technology champion network at KPMG. The community has over 1,000 Ninjas, and because they’re embedded in business areas, they understand how technology can be applied in the best way possible for their area.

What will you be doing?

• Support the UK firm’s digital strategy, including adoption of Microsoft Copilot, KPMG UKs GenAI tool AVA, and integration of AI into our ways of working.
• Work closely with other members of the Adoption team, wider Change & Adoption team, and members of the Digital Workplace Programme. This role will ultimately report to our Head of Change and Digital Adoption.
• Design Adoption strategies for new tools as well as out-of-box delivery approach for new tech; able to drive continuous improvements to ways-of-working across the business, whilst bridging technical and end-user understanding.
• Integrate Digital Adoption activities into deployment planning, including design, development, and testing, as well as influence the way we communicate technology to end-users.
• Use modern communication approaches to engage others and communicate easy-to-adopt tips such as through social learning and content strategies; design and contribute to campaigns.
• Lead the Digital Ninja Programme; ensure the community is engaged, upskilled, and informed about tech enhancements and new features; engage with select colleagues from across the business in a peer-level forum.
• Stay up to date on the latest tech advancements, use social media to recognise campaigns and propose ideas, and take initiative to research the latest updates from companies like Microsoft.
• Liaise with global counterparts to understand how technology lands at other KPMG member firms; analyse and track adoption and engagement metrics.
• Evaluate the benefits of new technologies for colleagues, project them into the business, and shape them into easy-to-adopt tips to encourage changes to ways of working.

What will you need to do it?

• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Problem solving and root cause identification skills.
• Ability to apply design thinking principles to design user centered outcomes.
• Strong creative thinking ability to generate innovative ideas and approaches for problem solving.
• Organized, able to manage competing priorities, tasks, and deliver on deadline.
• Strong communication skills – able to adjust based on audience and messaging, able to visually communicate through mediums such as PowerPoint, short videos, or data visualizations.
• Can identify and communicate benefits of technology or tools; can identify best practices in ways of working with technology.
• Good understanding of the benefits of new technologies including Digital Workplace tools, such as Teams / OneDrive etc and how they enable collaboration, among other benefits.
• Understands organisational issues, challenges, and ways of working.

Skills we’d love to see/Amazing Extras:

• Any experience in content creation
• Marketing skills

Our Locations:

With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.

Find out more:

Within Consulting we have a range of divisions and specialisms. Click the links to find out more below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• ITs Her Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For any additional support in applying, please click the links to find out more:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals