Technology Automation and AI Implementation Manager

Technology Automation and AI Implementation Manager, London, Permanent

Working with business owners to identify immediate pain points and opportunities this role will design, manage and build data visualisation solutions through use of PowerPlatform and D&A capabilities. Where existing tooling is not sufficient the role will identify tooling improvements and develop business cases to support their introduction to the enterprise.

Responsible for the identification of process, application and service candidates for de-duplication and automation. This role requires a balance of creative thinking and innovation while demonstrating best in class governance and managed change.

Key Accountabilities

Systemic risk management and continuous operations improvements:

• Identify and deliver automations to streamline operational processes and procedures identify non value added activity
• Enhance Pay.UK’s customer offering through delivery of new innovative tools and data insights
• Encourage Pay.UK SME’s to innovate and adopt new tools and technologies by demonstrating value through high quality delivery
• Join data points from across R&S, Operations, IT, 1LOD and Business Services to deliver cross functional outcomes
• Use data insights to quantify and manage systemic risk

Automation and implementation of AI outcomes:

• Define guidelines and principles for business led delivery of AI solutions
• Identify and prioritise candidate list for delivery of AI automations
• Where appropriate define business cases for the above including cost and benefit analysis
• Deliver AI solutions in a controlled fashion including end user training

Release Execution:

• Using expertise, coordinate release activities, ensuring alignment and a smooth and timely deployment process, across multiple teams including external 3rd party vendors, customers and Bank of England. (Note: this this may necessitate running deployment calls outside of normal working hours).
• Develop and manage communication and coordination plans for each release with internal and external stakeholders, keeping them informed about release progress and potential issues.
• Maintain a full record of release activities and timings against the release plan e.g. planned start/finish versus actual start/finish.
• Conduct post-release reviews with all stakeholders, internal and external, to gather feedback and identify areas for improvement, feeding back into the ongoing process.

Qualifications, Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT release management, with a track record of successful software releases within Financial Services preferably Payments
• Strong understanding of software development lifecycle (SDLC) and continuous integration/continuous deployment (CI/CD) principles.
• Excellent organisational and project management skills
• Experience of stakeholder negotiation to align interests, overcoming challenges with strategic intent and technical proficiency.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a cross-functional, multi-vendor and multi-customer environment.
• Experience with release management tools and version control systems.
• Knowledge of ITIL practices.
• Experience of Agile methodologies and familiarity of DevOps practices.
• Knowledge of the regulatory and supervisory regime as it applies to Pay.UK
• Experience in complex organisations with diverse stakeholders and significant regulatory oversight.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)