Technology Delivery Manager

FDM is a global business and technology consultancy seeking a Technology Delivery Manager to work for our client within the retail sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role based in London.

Our client is one of the UK’s largest and most established retailers, currently undergoing a major technology transformation. As a Technology Delivery Manager in the Connectivity team, you’ll lead the delivery of Data Centre connectivity services, supporting new product rollouts and infrastructure changes. You will engage closely with third-party vendors, internal stakeholders, and cross-functional tech teams to ensure high performance, service reliability, and timely project delivery. The role blends strong project, risk, and stakeholder management with technical fluency and commercial awareness

Responsibilities

• Lead the delivery of complex connectivity initiatives across data centre and enterprise environments
• Collaborate with engineering, product, security, and data teams to align on delivery outcomes
• Manage third-party suppliers to resolve incidents, conduct root cause analysis, and drive continuous improvement
• Establish and manage agile and waterfall delivery frameworks, depending on project needs
• Own and maintain delivery plans, rollout schedules, and RAID logs
• Influence decision-making across tech leadership and facilitate resolution of cross-team dependencies
• Support commercial planning and RFP/tender processes in partnership with procurement
• Report regularly on progress, risks, and key milestones to stakeholders and governance forums
• Coach and support junior delivery managers within the team
• Contribute actively to the Delivery Community of Practice

Requirements

• Minimum of 10 years’ experience as a Project or Delivery Manager within a technical environment
• Demonstrable experience delivering infrastructure and connectivity initiatives, including data centres and WAN/LAN projects
• Desirable certifications include: PMBOK, PRINCE2, APM, AgilePM, SAFe Agilist
• Proven experience working with and managing third-party technology vendors
• Comfortable navigating matrix organisations and working across multiple stakeholder groups
• Familiarity with compliance standards (e.g., data privacy, infosec, legal/regulatory)
• Strong communication and influencing skills, able to tailor messaging to technical and non-technical audiences

Technical Requirements

• LAN: IP config, VLANs, DHCP, DNS
• WAN: VPNs, MPLS, SD-WAN, QoS
• Routers: Routing protocols, NAT, Cisco IOS
• Switches: VLANs, STP, trunking, MAC address tables
• Firewalls: ACLs, DPI, IDS/IPS, rule configuration
• Data Centre: redundancy, virtualisation, monitoring

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.