Technology Specialist - Assistant Manager

Technology Specialist, Assistant Manager – 107504

Base Location: London

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Why join KPMG Ignition?

Ignition is KPMG UK’s unique ‘collaborative business transformation’ capability, delivered through two bespoke-designed centres based in our Canary Wharf and Manchester offices. We take our clients through a powerful way of working which drives acceleration and alignment in critical programmes of change. Ignition has speed, agility and collaboration at its heart, and it is a method which drives real results and value fast.

Ignition delivers tailored ‘events’ and ‘immersive experiences’ which enable collaborative problem solving. Ignition events can range from 1-3 days in duration, with 5-80 participants and are positioned at critical moments in a transformation journey. Ignition brings people, (including experts from our organisation, alliance partners and our clients), together with relevant insights and technology in a very efficient, collaborative and creative way to accelerate transformation.

The stakes are often high for the clients we support, and you – along with the Ignition team and a range of subject matter experts from across KPMG – will support our client’s transformation, whether the focus is digital transformation, the creation of a new vision, strategy or business model, or improving end to end customer experience. To deliver this requires a team of diverse experience and expertise. We want to work with the most curious and capable individuals so that we can continually enrich our ability to respond to an ever-changing world.

We work as one team across our London and Manchester centres - this role will be primarily based in London, with the regular opportunity to work in both centres. The great thing about working in Ignition is the amount you learn – when you’re supporting clients through these challenges, you’re getting exposure to what motivates executive teams and the KPMG methodology behind resolving those problems – as well as more practical knowledge; how to organise and support client events, how to create visually compelling content, how to create an ‘experience’ that enables multiple participants to engage and align on a new vision. You will also be learning in a broader sense what Ignition – and KPMG – can achieve for clients.

The Ignition way of working is enabled by a range of bespoke spaces comprised of a range of unique technologies. This role involves working with the other technology focused members of the Ignition team to operate, maintain and enhance the various technologies that support the delivery of Ignition events.

What will you be doing?

You will provide support, advice and guidance to the Ignition team to drive the most effective use of the Ignition technology during the delivery of Ignition events. You will also play an active role as a member of the Ignition team to develop and contribute to the ongoing enhancement of the Ignition venture. To identify, escalate and support the resolution of day-to-day operational issues. Responsibilities:

• Drive the delivery of AV / technology aspects of daily client collaboration interactions and events within the Ignition Centres
• Maintain knowledge of the Ignition technology infrastructure
• Be responsible for the planning, designing, rehearsals and delivery of all technical elements and ensuring a high standard of delivery across all delivery formats
• Provide recommendations to the Ignition team on how to make best use of technical elements in the delivery of Ignition experiences, ensuring these aspects of events are understood, factored in and leveraged within event designs
• Act as a technology ‘concierge’ to clients (and KPMG colleagues) ensuring a world class client experience and smooth running of technology aspects within events
• Support management of aspects of the day-to-day readiness/ running of elements of the Ignition Centre infrastructure (IT, AV, work walls) to ensure it is client ready
• Support daily issue management through proactive resolution and escalation
• Drive elements of the ongoing refinement and enhancement of the Ignition Centres from a technology perspective
• Help drive innovation, freshness and continuous improvement in the A/V and Technology delivery and support mechanisms within the Ignition Centre, identifying ideas and delivering agreed, small improvement actions
• Work with all technology/ facilities/ Ignition Services related stakeholders to enable the smooth running of the Ignition Centre

What will you need to do it?

• Experience in a client facing technology support role in a challenging environment
• Experience of supporting live client events and workshops from a technology perspective
• Experience of technology/ AV requirements to support event delivery – and ability to offer solutions and provide challenge where appropriate
• Ability to develop and build collaborative relationships and to manage stakeholders
• Ability to contribute to the delivery of projects to drive improvements into processes, tech and ways of working
• Strong communication and team-working skills
• Project management skills including ability to drive efficiency and value across multiple projects
• High attention to detail, flexibility in approach and ability to react to fast-paced decision making and changes
• Seeks continuous professional development opportunities to enhance and acquire knowledge, skills and expertise
• Good interpersonal, communication and team-working skills and experience in working with multiple stakeholder groups

Skills we’d love to see/Amazing Extras:

• Interest in trends/ evolution of (collaboration) technologies in the wider market and willingness to learn how to use new technologies and become a super user
• Understanding of, and experience in delivering to, policies and procedures around risk and procurement
• An understanding of collaborative working methodologies, tools, technologies and approaches

Find out more:

Within Consulting we have a range of divisions and specialisms. Click the links to find out more below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• ITs Her Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For any additional support in applying, please click the links to find out more:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals