Technology Support Specialist

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

If you have a passion for doing things better - for both your clients and your career - bring it to AMS and unleash your potential.

Bring your curiosity and questions, and together we’ll discover solutions that make the career dreams of our candidates a reality. Bring your true self and your ideas to the table, there's always room for you and we’re always listening.

What does a “day in the life” of my new team look like?

We are currently hiring a Technology Support Specialist to be based in Belfast hybrid. The main purpose of the role is to work with the rest of the Resourcing Technology team to provide efficient and flexible technology support to internal clients and across all internal technology platforms. The Specialist will take ownership and responsibility for the successful completion of all tickets and queries allocated to them within the agreed Service Level Agreement’s (SLA).

Operational Excellence

• You’ll take ownership and responsibility for managing and providing 1st and 2nd line support
• You’ll ensure all tickets and queries that come into the team are accurately and securely processed within the ticketing system to agreed SLA’s
• You’ll manage any business-critical technology incidents via the agreed internal escalation process and pathway including communication to relevant internal stakeholder groups
• You’ll record and manage all information/data and actions/tasks
• You’ll develop and maintain technology documentation for best practice, knowledge sharing and training purposes
• You’ll effectively use the ticketing system (ServiceNow) to track and record any issues received
• You’ll provide support in other areas of the team and work on ad hoc projects as required

What do I need to succeed in this role?

Must haves:

• Experience on a service desk or in a similar customer facing role
• Strong understanding of common applications, especially Office 365
• Excellent communication skills
• The ability to communicate at all levels internally and externally
• The ability to build and maintain relationships with key internal stakeholders and external partners
• A strong attention to detail
• Proactive problem-solving skills
• Strong IT skills and computer literacy

Nice to haves:

• Experience of recruitment technology products such as Avature, Taleo or Talentlink.

Other

Why AMS?

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!