TechOps Engineer

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About The Role

We’re looking for a Mid-Senior TechOps engineer to join our TechOps team at Pleo.

In this role, you’ll focus on supporting end-users by resolving day-to-day issues, managing requests through a ticketing system, and assisting with onboarding and offboarding processes. You’ll also help maintain and gradually improve our existing setups and automations, with guidance from the team.

You will be responsible for resolving complex issues through the ticketing system, be a subject matter expert in the team, and guide and mentor more junior engineers.

You’ll work closely with People Tech engineers, as well as the Workplace and Security teams. You’ll also interact with employees across the entire company, providing in-person support in our Lisbon/London office, helping prepare for internal events, and ensuring meeting rooms and office technology are fully operational.

What You’ll Be Doing

Immediate solves, eventual growth - Adept at both working iteratively whilst also maintaining a clear focus on long-term strategic goals and best-practice approaches

Why is this role a good fit for you

This role is for you if:

• Experience with a similar software stack always helps. We run:
• A ~95% Macbook fleet managed by Kandji, ~5% Windows on Intune
• Okta for IAM, Google Workspace for email/productivity
• A large amount of Okta Workflows and open APIs for stitching together processes
• Neat for meeting rooms
• NDI for A/V conference
• Juniper Mist for office networking
• Pleo-wide tools like Slack, Notion, Miro etc
• A good understanding of what you want to learn next and why. We can help guide and show possible options but the role and team is extremely self-motivated and there’s an expectation that if you want to get the absolute best you can out of the team and your time at Pleo, you come ready and willing to learn
  
  

This role may not be for you if:

• If you have an ego that can’t take a challenge. Regardless of experience, tenure, or qualifications, we believe in tackling problems from first principles. That means there’s no such thing as a stupid question when it’s asked with genuine curiosity. If you’re not ready for someone to challenge your assumptions and experience, you may struggle

You are a hyper-specialist who relies on structure. We’re still a very small team that believes in excelling generally. We all have our areas of focus and expertise, but everyone is expected to have a base level of knowledge everywhere. If you prefer to work in an environment where you can focus solely and entirely on only your “favourite” problem areas, it’s likely this role is not a good fit

Who You’ll Be Working With And Reporting To

You’ll report to the TechOps Team Lead and work closely with many other teams once the ticket becomes a project. The TechOps team is part of the Enterprise Engineering group at Pleo.

The package

The annual salary for this position varies based on your location:

• EUR 70,000 - 75000 per annum
  
  

Please note we are unable to offer visa sponsorship for this role in any of the listed locations you find in the job info so you will need to have a valid right to work.

We’re happy to share more about our approach to pay and this range during your first call with us!

Show me the benefits!

• 💳 Your own Pleo card (no more out-of-pocket spending!)

Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!

Last time we hired an Analytics Engineer, we received a total of 173 applications but only 10 were selected for an intro call. Some of the key reasons why previous candidates didn’t make it past the application screening stage include:

• CV writing and content: it was very clear that many of the CVs we saw were very generic and AI generated. There is no issue with leveraging AI to help with CV writing, there was little indication of what real impact the candidates had in their previous experience. You might have heard of the “Achieved X, as measured by Y, by doing Z” formula (credit Laszlo Bock ~2014), this is a great way to give a clear picture of what you have actually worked on. Some link or quick description of the companies you’ve worked with is also a great help!
• Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process