Telematics Service Desk Analyst

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset

.
Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment feature

s.
Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI

’s.
The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vi

tal.
Candidate Responsibili

• ties:
  Become an expert in the Connected Car Techno
• logiesOverseeing Global markets such as UK, USA, China, EU and
• RussiaCase Management; incident management, technical/hierarchal escalations, ticket ha
• ndlingInvestigations; product knowledge, technical expertise, initiative to think lat
• erallyLiaison with Client; work hand in hand with JLR individuals and
• teamsEnsure all correct processes and procedures are fo
• llowedReport generation and distribution to key stakeh
• oldersBe an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident mana
• gementAct as a role model for JLR Values, Customer First Behaviours and Concern Reso
• lutionProviding verbal training and support where re
• quiredPresenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equ
• ipmentIdentifying issues through analysing tea

m data
Qualific

• ations:
  Desirable: Qualification within IT service
• deliveryDesirable: 1+ years customer service ex
• perienceStrong knowledge of Telecommunications, Telematics, IT
• ServicesIntermediate experience with Microsoft Office – Excel, PowerPoint etc • Intermediate experience with Google Package – Gmail, D
• rive etcExperience in troubleshooting technica
• l issuesGood analytical skills & publishing supporting docum
• entationA keen interest in technology, keeping abreast of advances
• and newsDesire to learn through provided training and personal dev
• elopmentResults orientated with a determination to make thing
• s happenA highly motivated, energetic and inspirational tea
• m playerAbility to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great
• pressureConfident and out-going with exceptional networking and inter-persona
• l skillsPossess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global
• marketsProcess orientated with great attention t
• o detailExcellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed s
• chedulesAbility to work as an individual, part of a small shift team and a larger operatio
• nal teamStrong problem-solvin

g skills
Working Pattern and

• Location:
  40 Hours per week (between 15.3
• 0 – 01:00)Contractual coverage of all Ban
• k HolidaysBased in Whitley

and Gaydon
What we can

• offer you:
  Salary up to £27,000 per annum pro rata, based on experience + Unsociable
• hours bonusOther company benef
• its include:25 days
• annual leaveCompany contributory
• pension planCash back health
• care schemeLi
• fe assuranceCar salary exc
• hange schemePotential to progress within the company, with global opportunities update

d regularly.

You can learn more about MSX International on our website