Telephone Operations Interviewer (ONS via AMS Skills Creation)

Job Title: Telephone Operations Interviewer

Organisation: Office for National Statistics (ONS) via AMS

Location: Titchfield/Hybrid

Hours: 24 – 28 hours per week. Operational Hours are between 8am – 9pm (Mon/Tuesday), 9am – 9pm (Weds/Thu), 9am – 8pm (Fri) and 9.30am – 1.30pm (Saturday)

Contract Type: temporary assignment for 6 months, with the possibility of extension via AMS Skills Creation / Part-Time

About the job

This is a great opportunity to join our team as a Telephone Interviewer working for the Office for National Statistics. As a Telephone Interviewer carrying out official surveys you will be helping to inform both local and national Government.

The role will start with 4 weeks of Training to gain all the necessary skills needed to deliver the job. Interviewers are given full training in how to interview using the ONS Survey questionnaires, standard methods or interviewing and techniques on gaining cooperation from respondents.

Week 1: Training from 9 AM to 5 PM, Monday to Friday, in the office.

Weeks 2-4: Training in a shift pattern, also in the office.

Interviewers work a variety of shifts interviewing the general public, who have been randomly selected and pre notified. A computer-based system is used to allocate interviewers work and interviews are conducted by following a pre-scripted questionnaire.

This is an exciting opportunity to join a modern, innovative and inclusive team as a Telephone Interviewer working for the Office for National Statistics via AMS. As a Telephone Interviewer carrying out official surveys you will helping to inform Government about the state of the nation.

Interviewers will need to work across mornings, afternoons, and evenings and are contracted to work Monday to Saturday.

What we are we looking for?

We are looking for individuals who have a friendly, outgoing personality and the confidence to approach and converse with a wide selection of people over the telephone. You will possess excellent communication skills as you will represent ONS and, where needed, to have the confidence to persuade any reluctant members of the public to take part in our surveys and to be interviewed.

The role also requires a Telephone Interviewer to:

• Be proficient in the use of a laptop and capable of learning new software systems quickly
• Be able to follow a script and accurately record data
• To be self-disciplined, self-motivated and happy to work without constant supervision.
• Have excellent communications skills and enjoy talking to people

Requirements of the role include:

• Previous experience of interviewing of telephone working is desired but not essential
• With the current hybrid working, it is essential to have a broadband internet connection at your home address. If you do not have a broadband internet connection at your home address, you must be prepared to have one installed prior to taking up an offer of employment or work from the office full time.
• There is a requirement to be able to work up to 9pm from Monday to Thursday, 8pm on a Friday and 9.30am to 1.30pm on a Saturday.
• Candidates will be subject to UK immigration requirements as well as Civil Service eligibility rules.
• Disclosure and Barring Service Checks. If you have resided outside of the UK for more than 6 months during the last 3 years you will also need to obtain security records check from the relevant countries.
• Proof of Identity.
• Have a broadband internet connection at your home address prior to taking up an offer of employment.
• Successful candidates must undergo Baseline Personnel Security Standard (BPSS) checks and a criminal record check.

Competencies

We'll assess you against these competencies during the selection process: Communication and Influencing, Problem Solving and Prioritisation and Resilience.

There will be a question regarding your ability to use technology.

Things you need to know

Selection process details

Assessment at application stage will be based on your work history, skills and experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.

If your application is successful, you will be invited to attend a video interview lasting between 30 - 45 minutes.

At interview, you will be assessed on your suitability for the role by providing us with evidence in the interview to support what you have included in your application. You should make time to familiarise yourself with the required behaviours before interview and have any questions that you may wish to ask prepared.