Telephone Receptionist

Telephone Receptionist

Location: Hybrid – 1 day a week in the Wilmslow Office

We’re Citation – one of the UK’s leading names in HR, Employment Law, Health & Safety, and all things compliance. But we’re not your typical service provider. What sets us apart? Our people. They bring not just expertise, but personality, passion, and a genuine love for what they do.

The Role

We’re on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you’ll be at the heart of delivering an outstanding experience to our clients – making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.

It’s a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who’s not only a fantastic communicator, but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.

• Speaking to a wide range of people – from junior team members to senior decision-makers – all over the phone.
• Handling back-to-back calls with confidence, clarity and a genuine passion for helping people.
• Asking the right questions to gather key information quickly and accurately.
• Logging client details with care and precision, making sure nothing gets missed.
• Transferring callers to the correct department swiftly and smoothly – making their experience seamless from the very first “hello”.

We're open to all backgrounds. What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + 8 Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.