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Our team in Essex are looking for a Telesales Executive to join the team based at the Waltham Abbey site.
Role Responsibilities:
Financial Performance
- Ensures the effective management of a defined customer portfolio to deliver margin and volume growth whilst delivering continuous improvement in Customer Service
- Drive improvement in gross margin through volume gains, product and trade mix
Commercial Development
- Develop and maintain relationships with existing and new K&B customers to ensure K&B is supplier of choice
- Ensures effective order capture and entry into ERP system across defined customer portfolio ensure K&B delivers daily service promise
- Manage daily/weekly monthly delivery of Gross Margin and Credit performance targets
- Works with internal and external sales colleagues to drive customer growth and ensures continued development of new business pipeline with clearly reported Business Opportunities
- Manage customer pricing to deliver increased margin per customer and to ensure customers hit minimum drop targets
- Provides internal sales support for external Territory Salespeople on customer pricing administration, quotes and service or quality issues
- Ensure an effective and comprehensive communication network is established and operating to provide the business with timely and accurate information about matters of relevance to our commercial activities
- Develop effective links across the business, especially Commercial, Technical, Credit, Procurement, Marketing and Operations
Business Management
- Ensures effective management of existing customer base including margin management, customer trials, service levels and complaint resolution
- Ensure prompt action is taken to resolve issues including credit risks, quality issues, management of new accounts, lost business
- Ensure effective and efficient management of all administrative requirements of customers within the territory
- Manage sector customers and ensure all relevant information is communicated effectively to the business in a timely manner
Kluman & Balter Corporate
- Ensure Kluman & Balter Sales Manager is fully informed on Territory business performance and ensure alignment to Kluman & Balter requirements and policies
- Any other duties deemed appropriate for this role from time to time
- Maintaining and developing a positive Health & Safety culture
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
