Application Deadline: 31 August 2025
Department: Retail
Location: Lincoln
Compensation: £12.60 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.
You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.
Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Key Information
Sales Assistant Hours: 12 - 16 hours per week with optional overtime up to 30 hours in December.
Supervisor Hours: 16 hours with up to 36 hours in December
***
We will be holding separate trials for our Seasonal Supervisor Position in October; however, please express interest during this application. ***
There will be an opportunity to apply for a Permanent part time Sales Assistant role for the New Year.
Application Deadline: Sunday 31st August 2025
Interview Date: Monday 15th / Tuesday 16th September Group Interviews 6pm-8pm
Trail Shift Dates: Various available w/c 15th September and w/c 22nd September
Induction Day: Tuesday 14th October
Start Date: w/c 13th October
*THIS IS A TEMPORARY ROLE UNTIL THE 28TH DECEMBER 2025*
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
All candidates must be available for one of the group interview dates, as well as the inductions date, as alternative dates will not be available.
Key Responsibilities
- Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
- Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
- Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
- Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
- Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
- Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
- Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
- Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
- Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
We want to hear your experiences! While we appreciate that AI can be a useful tool to make applying for work more accessible, please be aware that we are looking for answers that showcase personality and individuality.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
*qualifying period & hours required
