Application Deadline: 20 September 2025
Department: Retail
Location: Plymouth
Compensation: £12.60 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience.
- You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations directly on our customers' faces, arms, legs and feet, and hand out tailored samples.
- Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.
- You will host parties for people of all ages.
- You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.
- You will actively seek and use feedback given to you for your own development, as well as provide feedback for others to improve.
With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information
Hours available: 12- 16 contracts available with optional overtime available at times (Minimum of 3 days per week for the lowest contract)
Application Deadline:
8th August 2025
Interview Date:
15th August 2025
Trial Date:
16th or 17th August 2025
Start Date:
19th
August 2025 (Induction)
End Date:
31st October 2025, with the opportunity to apply to stay until 31st December
Key Responsibilities
- Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
- Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
- Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
- Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
- Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
- Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
- Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
- Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
- Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Nice to have but training will be provided:
Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
*qualifying period & hours required
