Tenancy Officer

We have an exciting opportunity for an experienced housing professional to join our team and build strong relationships with our customers and deliver a full range of support, focusing on their needs from the very start of their tenancy with us. 

You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution.

When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully.

You will ensure every new customer is happy with their new home and get every new tenancy off to the best start.

About you: 

You will have experience in Housing Management with a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and oral, you will ensure customers understand the terms and conditions of their tenancy agreement. 

You will be able to respond to stakeholder concerns, including customers, with tact and sensitivity.

With great time management skills, you will be able to prioritise your workload.

The successful candidate will also be subject to a satisfactory Enhanced DBS check. You must have a full driving licence and access to your own car to be considered for this role. Full Role Profile can be found at the bottom of this page.