Tenancy Progressor

Who Are We

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

The Tenancy Progressor is an essential role within our Residential Lettings division, responsible for managing the administrative aspects of tenancy progression. This role is designed for individuals with a keen eye for detail and the ability to handle multiple tasks efficiently. The Tenancy Progressor ensures that all tenancy agreements and related documentation are processed accurately and in a timely manner.

The successful candidate will be flexible, confident, self-motivated, organized, and pro-active with good computing skills and excellent administration skills. This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone.

Experience Required

• 2+ years’ experience in a Lettings role
• ARLA Level 2 qualification completed or working towards
• Proven track record of managing high volumes of work and complex client requirements
  
  

Operational Efficiency

• Manage high volumes of work to ensure smooth scaling of workload.
• Verify data quality and compliance of work received.
• Carry out due diligence checks on tenants, occupiers, and other relevant persons prior to the start of the tenancy.
• Draw up tenancy agreements and produce letters and emails.
• Set up rents and charges, produce initial invoices, and trace funds received.
• Communicate with internal teams, landlords, tenants, occupiers, and other relevant persons.
• Arrange inventory and check-in processes.
• Assist with queries from tenants, landlords, and relevant persons on tenancy paperwork.
• Request and collect references and guide tenants through the referencing process.
• Arrange Right to Rent checks and register deposits under the Tenancy Deposit Scheme.
• Liaise with the Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties.
• Work with internal teams to support new tenancies, including tenant changeovers, landlord changeovers, addendums, and deeds of surrender.
• Maintain organization of important documents and files.
• Work to tight deadlines to move in prospective tenants while under pressure.
• Provide prescribed information to all tenants and relevant persons prior to the start of the tenancy.
• Record smoke alarm confirmation on the first day of tenancy and send safety certificates to all tenants and occupiers.
  
  

Client Management

• Engage key clients with unique requirements to deliver tailored solutions and strengthen relationships.
• Deal with larger clients and adapt to their processes.
• Assist team members and internal teams with complex queries.
• Check and assist with drafting special clauses.
  
  

Expert Knowledge

• Offer advanced insights to address complex challenges and deliver unparalleled advice to clients.
• Navigate intricate legal and compliance risks to ensure contracts are beneficial and risk-averse.
• Display knowledge and ensure compliance with best practices and current legislation relating to the lettings industry.
  
  

Support And Collaboration

• Provide expert guidance to colleagues to foster professional development and elevate team performance.
• Champion the customer experience and assist with the implementation of customer experience initiatives.
• Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner.
  
  

Information Security

• Liaise with and raise security incidents or weaknesses with the Security Analyst.
• Display knowledge of GDPR regulations and handle sensitive information following data protection guidelines.
  
  

Competencies

• Accountability: Work autonomously to produce individual work with minimal need for guidance. Reflect and openly acknowledge how things could be improved.
• Agility: Adapt to changing requirements or ambiguous situations affecting individual performance. Produce individual work to a high standard, even in changing circumstances.
• Business Acumen: Understand the firm’s service lines (issues they face, markets they operate in, key developments). Identify and control all risks to individual work and escalate to Manager. Deliver business opportunities by understanding the firm and its points of difference relative to its competitors.
• Drive & Resilience: Ensure an active interest, an appropriate pace, and a positive attitude when individually under pressure. Recover quickly from obstacles and setbacks and ensure delivery of agreed tasks.
• Feedback & Learning: Proactively gather feedback to evaluate individual skills and knowledge. Seek out individual developmental opportunities (new projects, trainings, working with more experienced and knowledgeable professionals). Identify and apply lessons learned for individual role.
• Inclusion: Adapt individual behaviour to respect different situations or people. Respect individual differences in all of its forms (people, opinion, work styles, preferences) and value these.
• Professional Standards: Act in line with the firm’s values, standards, and practices.
• Strategic Thinking: Plan, develop, and deliver individual work plans successfully, reflecting short-term business needs. Use individual knowledge and experience to execute work plans.
• Teamwork & Collaboration: Build individual trust through showing consideration of clients, stakeholders, and colleagues by acknowledging their point of view. Demonstrate an individual commitment to balancing tasks with a consideration for people.
• Technical Knowledge: Apply specialist technical knowledge for individual role, and maintain CPD requirements. Use expertise to produce individual outcomes.
  
  

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.