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- Salary: £28000 - £31000 per annum + company van
- Type: Full Time
- Region: UK - North East
- Town/City: Gateshead, Tyne and Wear
- Posted: 26/06/2025
- Reference: AWBCLO273_1750944244
Job Description
Job Title- Tenant Liaison Officer
Location- Gateshead
Salary- £28,000-£31,000
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?
We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East.
As a tenant liaison officer, you will;
- Be the first point of contact for residents during scheduled works
- Make sure that residents are informed and happy with all updates
- Respond to complaints and issues that arise
- Keep detailed reports of resident feedback
- Attend site visits with the site manager and conduct progress surveys when required
As a tenant liaison officer, is it required that you;
- Have excellent face to face and telephone communication skills
- Have experience within social housing, and ideally construction/repairs teams
- Have a full clean driving licence
- Have a clean criminal record for enhanced DBS checks
As a tenant liaison officer, you will receive;
- £28,000-£31,000 dependent on experience
- Company van
- 27 days annual leave plus bank holiday
- Pension scheme up to 7.5%
- Retail discounts and health and well-being benefits
If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you
Apply for this job
