Tenant Liason Officer

West Midlands, England, United Kingdom

7/25/2025

• Type: Full Time
• Region: UK - West Midlands
• Town/City: Birmingham, West Midlands
• Posted: 25/07/2025
• Reference: BHTLO-12033_1753430116
  
  

Job Description

Job Title: Tenant Liason OfficerLocation: Birmingham and surrounding areasPay Rate: £28000-£30000paContract: PermanentHours: Monday to Friday, 8:00 AM - 4:30 PM

We are currently seeking a Tenant Liason Officer to support site operations across social housing projects. This role is key to ensuring strong communication between tenants, clients, and site teams, while helping deliver internal/external refurbishments, paving, fencing, and sustainability works.

Key Responsibilities

Act as the main point of contact between tenants, site teams, and clients

Manage enquiries, resolve complaints, and provide regular updates to all stakeholders

Coordinate community engagement and social value initiatives

Carry out site visits and face-to-face interactions with tenants and clients

Maintain accurate documentation, reports, and communications

Promote success stories and contribute to marketing efforts

What We're Looking For

Experience in a customer-facing role (ideally in social housing)

Previous liaison experience on tenanted refurbishment projects is highly desirable

Confident communicator with solid IT and admin skills

Full UK Driving Licence required

Flexible with travel and working hours

What You'll Get

Competitive salary and benefits package

27 days holiday plus bank holidays (with buy/sell options)

Company pension (up to 7.5%)

Discounted healthcare, high street discounts, volunteering days, and more

If you have the skills and experience we are looking for, we would love to hear from you.

Apply today to be part of a team making a real difference in Birmingham.

Apply for this job