Territory Operations Manager

At Newcross Healthcare, we're looking for a passionate and people-focused leader to join us as a Territory Operations Manager - Whether you're a strategic thinker, an operational expert, or a people champion (or all three!), this is your opportunity to help shape the future of care in your community — and beyond.

We believe in diverse perspectives, inclusive leadership, and bold thinking — and we’d love to hear from you.Apply today and be part of something truly transformative.

Job Title: Territory Operations Manager

Reporting to: Regional Operations Director

Location: Field Based - Dorset, Hampshire, Bucks, Bedfordshire

Travel: 75%-80% travel to regional clients

Salary: Basic salary up to, £50,000

Package: up to £20,000 bonus and £6,000 car allowance per annum

Who are we?

At Newcross, we are passionate about helping our colleagues realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Who are you?

As Territory Operations Manager, you’ll take the reins of operational excellence across Customer Success and Workforce Success in your region. You’ll lead from the front, ensuring our healthcare professionals and clients receive nothing short of exceptional service — every time.

This isn’t just a job. It’s a mission.

Your role is key to driving satisfaction, boosting performance, and fuelling growth. You’ll be working with passionate teams across Sales, Central Operations, and Product, aligning vision with execution and turning strategic plans into reality.

What You’ll Do:

Lead the Charge on Customer & Workforce Success

• Craft and execute a powerful territory operations strategy.
• Inspire and lead high-performing teams with a culture of ownership and growth.
• Own KPIs across satisfaction, performance, and experience.
• Be the voice of both the customer and the care professional in your region.

Drive Engagement, Growth & Retention

• Build strong partnerships with key clients and workforce leaders.
• Ensure smooth operations from onboarding to issue resolution.
• Reduce churn, boost loyalty, and deliver quality care every day.

Optimise Operational Delivery

• Bring playbooks to life with streamlined, scalable processes.
• Turn data into insights that inform decisions and drive action.
• Work hand-in-hand with Sales, Product, and Ops to ensure unity of purpose.

Be a Trusted Leader & Influencer

• Report on territory performance and opportunities at the highest levels.
• Partner with the VP of HealthForce and other leaders to shape the future.
• Represent the brand proudly at events, customer meetings, and forums.

What You Bring:

• Proven leadership in operations, healthcare, healthtech, or service sectors.
• Mastery in managing both customer-facing and internal teams.
• A strategic mind with a bias for action and performance
• Communication, data, and decision-making skills that inspire trust and results.
• A problem-solving spirit and a calm hand under pressure.

Why Join Us?

We’re transforming healthcare — one professional, one patient, one community at a time. Join a team that values innovation, impact, and inclusion. This is more than a role; it’s a chance to make your mark where it truly matters.

Ready to lead with purpose?

Apply now and help us shape the future of healthcare in your territory.

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.