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Job Overview
Theatre and Mediroom Receptionist Band 2
An exciting opportunity has arisen for a Receptionist within Theatre and Medirooms at North Bristol NHS Trust.
The successful candidate will work as part of the Theatres and Medirooms reception team to deliver a co-ordinated and responsive service to patients, their relatives, visitors and staff, carrying out a range of reception and administrative duties in relation to the day-to-day running of the reception areas.
Main duties of the job
- Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
- Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
- Ensure that all patient information is accurately entered onto the hospital computer system.
- Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
- Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
- Request and trace notes in an accurate and timely manner.
- Prepare admission folders.
- Print theatre schedules on a daily basis and distribute to theatres.
- Undertake general office duties eg. filing, faxing, photocopying.
- Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc.
- Process incoming and outgoing mail and distribute accordingly.
- Participate in the training of new reception staff.
- Carry out any other duties as required that are commensurate with the grade and nature of the services.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
- Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
- Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
- Ensure that all patient information is accurately entered onto the hospital computer system.
- Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
- Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
- Request and trace notes in an accurate and timely manner.
- Prepare admission folders.
- Print theatre schedules on a daily basis and distribute to theatres.
- Undertake general office duties eg. filing, faxing, photocopying.
- Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc.
- Process incoming and outgoing mail and distribute accordingly.
- Participate in the training of new reception staff.
- Carry out any other duties as required that are commensurate with the grade and nature of the services.
Person specification
Desirable
Essential criteria
- Good Keyboard skills
- Excellent communication skills
Desirable criteria
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
