Ticketing Delivery Manager

Hey! We’re the LTA and we’re pleased to meet you! 👋

The LTA's vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The Role

The Ticketing Delivery Manager will play a key role in ensuring the seamless delivery of ticketing across the LTA’s event programme, including the management of timelines, operational plans, and on-site delivery. This role will be critical to the implementation of joined-up planning process that drive innovation and collaboration across business workstreams to improve customer and stakeholder satisfaction.

• Please note, the application window for this role closes at midnight on Sunday 31st August.
• First stage interviews will take place via Teams between 9th & 10th September.
• Final stage interviews will take place in-person at the National Tennis Centre between 18th & 23rd September.

Key Accountabilities

Overview & Management

• Responsibility for ticketing delivery for LTA Events, including ownership / management of timelines, operational plans, event staffing plans.
• Line Management of the Ticketing Systems Manager and Ticketing Service Coordinator
• Managing onsite contractors at events.
• Recruitment of temporary event staff.

Planning & Development

• Support the Head of Ticketing and Premium Experience with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing, maximising the existing best practice in place.
• Support in implementing customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and the Ticketing Systems Manager to discuss feasibility and implementation principals
• Work with Tournament Teams to ensure infrastructure meets industry standards on an inclusion basis and adheres to the requirements / timelines of the Ticketing Timeline.
• Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service.
• Support the Premium Experience Manager in developing systems to ensure thorough integration of premium functions, supporting both LTA and Keith Prowse (hospitality sales agent) events/venues.

Stakeholder & Supplier Liaison

• Responsibility for the day-to-day relationship with Secutix, the LTA’s ticketing platform provider.
• Responsibility for liaison with other ticketing platform provider / sales agencies when required.
• Responsibility for liaison with colleagues to deliver best practice solutions for internal ticketing (business use and colleague benefit ticketing), including developing consistent policies and procedures for all stakeholders.
• Working in partnership with the LTA Commercial Account Managers to ensure the delivery of LTA partner rights, including creating briefing materials, assisting with client management and on-site support where required.
• Work with the Senior LTA brand marketing Manager to ensure teams are aligned on delivery of imagery / collateral for ticketing on-sales and fulfilment
• Work with the Safeguarding Team to ensure that safeguarding and welfare is promoted and embedded within ticketing to make the sport safer for children and adults at risk.

Reporting / Financial management

• Providing weekly income and project progress reports to key members of the LTA’s Leadership team and attend regular meetings to update on progress.
• Be responsible for the management, tracking and notetaking for the Event Sales Working Group (cross-functional sales and operations team).
• Work with the Finance Business Partner to ensure all Ticketing budgets are up to date and being delivered as anticipated.
• Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Life at the LTA

The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.

Read some of our colleague testimonials and find out more here