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Role description: Time Off Team Leader (Supervising Associate)
Reporting to: Counsellor Advice, Contact Centre and Time Off Senior Manager
Location: Birmingham
Talent Shared Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization, thereby enabling success. Talent Shared Services offers key support to EY’s Talent teams within the business and delivers seamless HR operational services to the organization through a globally efficient network of Regional and Global delivery centres.
The opportunity
Working within the UK TSS, you will oversee and supervise the operations of the Time Off Associates and Senior Associates. This role in critical in ensuring the seamless processing of HR administration relating to time-off requests and managing a team effectively to ensure the delivery of high-quality HR services in line with the firm’s policies and procedures.
You will have the opportunity to cultivate professional working relationships with key Talent stakeholders including Employee Relations and other operational contacts. You will be required to ensure that our administration processes are effective and adapt these to policy and legislation changes.
You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider Talent Shared Services and HR projects and initiatives.
Your Key Responsibilities
- Effective leadership and management the Time Off team, ensuring efficient processing of all time off activity; leave of absence requests, including family leave, unpaid leave, and sickness leave.
- Ensure the team are adequately resourced to meet KPIs, SLAs and payroll processing requirements.
- Act as a subject matter expert for time off processes, being the point of escalation for both the Associates and key stakeholders
- Develop and review administration processes to ensure they are efficient, robust, and effective, highlighting service level and risk issues to Senior Manager and/or key stakeholders.
- Provide effective resource planning to manage peaks in work volume effectively.
- Ensure new team members are fully trained as part of the team induction process, identify potential process improvement, and commit to the personal development of individuals as well as the team.
- Leverage innovative technologies to improve administration processes and deliver insightful dashboards and data for both decision-making purposes, auditing accuracy and process compliance.
- Develop and maintain strong day to day relationships with key internal Talent stakeholders including Employee Relations and other operational contacts.
- Resolve complex queries escalated by the team or by the business to ensure satisfactory closureof issues.
- Conduct and support payroll auditing, spot checks and ensure compliance with the firm’s policies, best HR practices, and employment legislation.
- Contribute to wider Talent Shared Services, HR projects and initiatives.
- Counsellor responsibilities for Time Off Associates.
Skills And Attributes For Success
We are looking for people with previous administration experience, ideally within a service delivery and absence management environment, including:
- Strong leadership, planning and organisational skills with ability to manage and develop a team in a high-volume environment.
- High attention to detail and accuracy is a must, with a focus on quality and identifying potential risk.
- Able to demonstrate initiative and vision and identify opportunities for process improvement as well as process design.
- Excellent communication skills and client service skills
- Ability to work to and enhance prescribed HR procedures
- Knowledge of operational HR systems and proficiency with HR-related technology including ServiceNow.
- Develop a deep understanding of Leave of Absence policies and supporting legislation.
- Respond to, manage, and resolve issues raised by key stakeholders and Senior Managers within TSS, recommending solutions.
To qualify for the role, you must have:
- Excellent communication and interpersonal skills with an ability to influence and manage stakeholder relationships and adapt to change.
- GCSE qualification level or equivalent
- An ability to work to and enhance prescribed HR procedures.
- Attention to detail and a focus on accuracy and quality.
- Be able to work under pressure, support the team in prioritise workload and troubleshoot issues.
- Strong organisational skills with an ability to deliver to deadlines and priories effectively.
- Knowledge of HR Leave of Absence administration.
- Strong Excel skills
Ideally, you will also have:
- Experience of working within a shared services centre environment.
What we look for:
We are looking for an enthusiastic individual with excellent communication and client service skills. If you have a strong interest in providing and developing HR administration services, leading a team and you are committed to your own personal development as well as your team, this role is perfect for you.
What Working At EY Offers
We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. In addition, we offer:
- Support, coaching and feedback.
- Opportunities to develop new skills and progress your career.
- The freedom and flexibility to handle your role in a way that is right for you.
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing personal priorities.
EY | Building a better working world
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