Train Delay Attributor
Company
Location
Birmingham, England, United Kingdom
Posted At
7/22/2025
Advertise with us by contacting: [email protected]
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Description
Location
Birmingham, GB
Department Name
OZ Delay Attribution (104635) G2
About Network Rail
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We’re an inclusive employer of choice and we welcome applications from everyone.
Our Route
We are Central route. We are the Heart of Britain’s Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
Are you a logical thinker who enjoys methodical problem solving?
Can you stay calm and focussed in a fast paced, constantly changing environment?
Are you capable of learning a lot of new information over a short amount of time?
Are you able to type at a reasonable speed with good attention to detail?
Establish the cause by liaison with signalling and other rail industry employees as necessary of delays to all trains operating within the designated geographical area.
Create incidents and attribute delays in the TRUST delay causation system so they are correctly coded to root cause. Monitor that each delay is validated through the agreed procedures to the national standard
Your decisions make all the difference...
As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.
And if you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.
About The Role (External)
Your investigative skills matter.
As a train delay attributor you’ll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.
You’ll have a keen eye for detail as you’re working with delay data, and you’ll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You’ll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.
And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.
When delays happen, you’ll build an accurate picture of the reasons behind them.
Using data and working with our signaller community and other colleagues across the railway you’ll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you’ll make a difference, from advising managers to agreeing the use of alternate train time information.
Your Skills Matter
You don’t need rail experience but you do need to show how your transferrable skills meet the following.
In order to be successful in this role, we would like you to have/to be:
To be considered for this role you must live within 60 minutes travel time of the location.
Our recruitment & selection process is as follows:
Grade: SUP.5
Salary: £45,344
Salary in Training: a salary in training may apply depending on current role.
Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date : 4th August 2025 . Late applications will not be accepted.
Want to find out more about what fantastic benefits we offer? Click here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
We're a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail . Applicants should be able to demonstrate their awareness of our safety vision http://www.networkrail.co.uk/safety .
We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision Equity, diversity and inclusion - Network Rail .
Birmingham, GB
Department Name
OZ Delay Attribution (104635) G2
About Network Rail
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We’re an inclusive employer of choice and we welcome applications from everyone.
Our Route
We are Central route. We are the Heart of Britain’s Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
Are you a logical thinker who enjoys methodical problem solving?
Can you stay calm and focussed in a fast paced, constantly changing environment?
Are you capable of learning a lot of new information over a short amount of time?
Are you able to type at a reasonable speed with good attention to detail?
Establish the cause by liaison with signalling and other rail industry employees as necessary of delays to all trains operating within the designated geographical area.
Create incidents and attribute delays in the TRUST delay causation system so they are correctly coded to root cause. Monitor that each delay is validated through the agreed procedures to the national standard
Your decisions make all the difference...
As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.
And if you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.
About The Role (External)
Your investigative skills matter.
As a train delay attributor you’ll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.
You’ll have a keen eye for detail as you’re working with delay data, and you’ll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You’ll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.
And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.
When delays happen, you’ll build an accurate picture of the reasons behind them.
Using data and working with our signaller community and other colleagues across the railway you’ll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you’ll make a difference, from advising managers to agreeing the use of alternate train time information.
Your Skills Matter
You don’t need rail experience but you do need to show how your transferrable skills meet the following.
- Data skills - You'll need strong analytical skills and be confident in working with data.
- People skills - You’ll be able to build strong working relationships and manage different stake holder requirements.
- Agility – With many competing deadlines and the demand for quick and accurate resolutions, you’ll be experienced in managing your time with agility and flexibility.
- IT skills – You’ll be using bespoke IT systems and Windows based applications and so you’ll be confident in using technology.
- Confident decision making – making accurate and informed decisions is key in this role and you’ll be confident in standing by the decisions you make.
- Operations knowledge - The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
- Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you’ll be able to get your message across clearly, accurately and concisely
- Shift working – this role involves shift working and to you’ll be willing and able to work on a shift basis.
In order to be successful in this role, we would like you to have/to be:
- A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing
- Geographical knowledge of the route
- Knowledge of Windows based applications and Computer Systems
- Knowledge of railway and infrastructure operation
- Strong commercial awareness
- Flexible and enthusiastic attitude
- Ability to communicate effectively
- Good knowledge of train services operating within route
- The ability to analyse and interpret information, drawing out key facts
- Railway industry or higher education qualifications
- Awareness of Template Schedule 8 and RT1 customer/supplier contracts
- Strong attention to detail
- Ability to type accurately at a reasonable speed
- Ability to learn a large quantity of new information
- Good short-term memory
To be considered for this role you must live within 60 minutes travel time of the location.
Our recruitment & selection process is as follows:
- CV Sift based on the above essential & desirable criteria
- In person competency-based interview during which candidates will be expected to deliver a research-based presentation
Grade: SUP.5
Salary: £45,344
Salary in Training: a salary in training may apply depending on current role.
Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date : 4th August 2025 . Late applications will not be accepted.
Want to find out more about what fantastic benefits we offer? Click here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
We're a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail . Applicants should be able to demonstrate their awareness of our safety vision http://www.networkrail.co.uk/safety .
We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision Equity, diversity and inclusion - Network Rail .
Advertise with us by contacting: [email protected]
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