Location
Cardiff, GB
Department Name
Wales & Western Region
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Manage train services on the network to meet the agreed train plan both during normal operation and disruptive events.
Deliver Network Rail targets and Train Operator franchise, PPM and other customer targets.
Lead and manage the performance of the daily train plan and take early action to minimise customer disruption ensuring that rolling stock and train crew resources are effectively managed.
Communicate effectively regarding train performance and train regulation, within control, with signallers and relevant Train Operators.
Define and implement service recovery arrangements.
About The Role (External)
As part of the route control team, you'll manage train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety and according to the agreed train plan. If a situation arises you'll be responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.
Key Accountabilities
- Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and passengers
- Manage the safe and efficient running of trains over the Route infrastructure
- Make pro-active train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate early action to minimise train delays, communicating with signallers and train operators as necessary
- Work closely with the Incident Controller to manage train service delivery during times of perturbation, being the key liaison with representatives of train operators whose services run in the route and other control centres
- Develop and specify during times of disruption, service recovery plans, including discussion with train operator staff regarding resourcing of the plan
- Maintain a daily log of all train running information and events, using the available systems in accordance with the relevant company standards and instructions
- Undertake planning of VSTP train movements to a time horizon of 48 hours and compile a library of regularly used timetable slots to deliver consistency
- Identify regular and frequent requests for short-term movements to the Train Planning Manager to be introduced into the permanent timetable
Essential
Job Skills, Experience and Qualifications
- Knowledge and demonstrable experience of operating procedures, rules and regulations
- Operational experience within a control environment or operations role
- Understanding of the Route timetable
- Knowledge of Train Operating Companies organisational structure and routes
- Good geographical knowledge of applicable Route
- Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, TRUST, TRUST DA, TOPS, SHEILA, GENIUS, Crews in Genius, P2v2, Nexus Alpha and Alpha Page or other communications/ pager system
- Good team working skills and ability to make objective decisions
- Able to influence others and work under pressure
- General understanding of commercial/ business picture within Network Rail and TOC's
- Knowledge of Train Service Recovery Plans
Desirable
- Working knowledge of the NRN system and its correct use
- Geographical knowledge of adjoining Routes
How To Apply (External)
Salary: Controller 3 - £65,850 per annum
Closing date: 21st July 2025. - Late applications will not be accepted.
Click
apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&
[email protected] 
