Trainee Helpdesk Coordinator

CompanyWoodford

LocationLoughton, England, United Kingdom

Posted At1/20/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (42.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

At Woodford we understand the importance of our clients and engineer workforce, which is why we are investing in additional customer service staff. We require inspirational and extremely motivated professionals to help us succeed.

Main Tasks and Responsibilities

(These consist of but are not limited to those listed below)

To provide co-ordination and administration support to all team members of Woodford Services and customers of department.
Managing emails and telephone call enquiries from clients and contractors within required timescales
Allocating jobs to contractors within an agreed time frame
Ensuring all tasks are completed fully and in line with SLA’s and KPI’s (reactive and planned maintenance)
Managing and updating our CAFM system and the client as well as issuing invoices for completed works.
Ensuring Engineering Planner is Scheduled efficiently to reduce travel time and maximise productivity
To operate and be measured against business KPI’s
Always demonstrate professionalism
Supporting the engineering team by sourcing and placing orders for parts and materials costs.

Gather information to compile and submit quotations for additional and remedial works

Following up on outstanding proposals/quotations issued to clients as well as subcontractor reports to send to clients.

Assisting in setting up new PPM contracts and scheduling works.

Assisting in taking in and arranging material orders and subsequent information logging on trackers.

Ensuring all Statutory Compliance Procedures are followed

Highlight remedial jobs required following planned maintenance jobs

Deliver exceptional customer service whilst answering telephone and email queries.

Building outstanding working relationships with our colleagues, clients and contractors

Bring innovation and better ways of working

Approving invoices related to works completed.

Meeting (in person and Teams) clients to update on completed & outstanding jobs.

Carrying out credit control duties to assist the team.

Additional Ad hoc duties where required.

If you are proactive, organised and work with attention to detail, we look forward to hearing from you.