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These are exciting times at ARAG as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have an opportunity available for an Employment Law Trainer to join us in our central Bristol office.
About the role:
In this hands-on role, you’ll be responsible for delivering Employment Law training to a team of employees (Legal Advisors) who work in our Legal Advice service, across our offices in Bristol and Bedwas, South Wales. This team sit on our front line, and provide a professional, telephone-based legal advice service to both our commercial and personal customers.
Your main focus will be to support the delivery and facilitation of our Employment Law training agenda, both face-to-face and online, across the department. You’ll also assist our Legal Advice Team Leaders by helping them to support, coach and mentor new and existing Legal Advisors, as well as providing technical Employment Law expertise and guidance.
Key responsibilities will include:
You’ll play a key role in ensuring that our Legal Advisors provide exceptionally high levels of customer service via telephone and other digital channels and guide them to deliver a competitive and productive Legal Advice service, where great customer outcomes are at the heart of everything we do.
This is a hybrid role – ideally 3 days a week in our Bristol office. Also required, will be occasional travel to our Bedwas office in South Wales (2-3 times a month). The role can be full-time or part-time (minimum 4 days a week, or the equivalent hours).
About you:
We are looking for someone with a very strong background in (and technical knowledge of) Employment Law (essential), and some previous experience in training, development and coaching. Ideally, you’ll also have some previous people management experience, and you’ll be genuinely passionate about developing people, particularly more junior team members.
You’ll demonstrate sound knowledge of improving customer experience to ensure good customer outcomes, and you’ll be exceptionally customer focused yourself. You’ll also be able to show elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders, and customers.
As a large part of this role will be facilitation of training, you’ll need to be a confident, articulate and engaging communicator at all levels, with a friendly, open, positive and encouraging style and approach.
Additional information:
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Temple Meads train station we have newly refurbished, modern city centre offices in Bristol.
Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. In return for your commitment, we will offer you generous remuneration and an attractive benefits package that includes:
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.