Training Administrator

Calex is a specialist training and consultancy organisation working in partnership with several market-leading automotive manufacturers. We are currently seeking to recruit a Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.

The successful candidate will support our Delegate Support Team, performing multiple tasks as and when required, supporting the retail network to complete training curriculums to become accredited. Candidates should ideally have experience in a customer centric environment and a learning & development background.

This is an exciting opportunity to join one of the most successful and innovative automotive organisations in an important role which will help drive current and future success of the National Learning Centre’s retailer training programmes.

We are looking for an individual who is:

• Collaborative and inspiring, and can work towards a common vision with a can-do attitude
• Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches
• Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges
• Open and honest, with the ability to adjust communication style according to individual’s preferences

Key Responsibilities

• To engage with all aspects of the Delegate Support functions, learning multiple job roles and supporting with creating and maintaining relevant processes (in line with VWG UK Audit Standards).
• To provide a consistent high level of customer service at all times by phone, email and face to face.
• To provide Learner Management System (LMS) and Administrative support to the VWG Network.
• Managing a high volume of inbound/outbound calls and emails from the retailer network.
• Assisting with general enquiries.
• Any ad-hoc tasks as requested.
• Attend meetings as and when required.
• To represent the NLC in a professional manner at all times.
• To administer:
• Technical Training levels
• Certificate Processing
• IMI Certification

About You

• Focused on delivering objectives and targets
• An organised individual who can easily multi-task
• Exceptional customer service
• Excellent communication (written & verbal) and organisational skills
• The ability to communicate and maintain links with a variety of people within a fast paced environment
• Excellent Time Management
• Excellent problem solving/decision making skills
• Clear proactive approach to planning
• Possess a fantastic attention to detail
• Assumes responsibility and accountability
• Empathy with people and desire to assist them achieve their career and learning aspirations
• Ability to be creative in thought processes and delivery
• A proficient user of Microsoft Office, particularly Word, PowerPoint, Excel and Adobe Connect
• A completer-finisher who can take tasks and projects on and see them through to successful outcome
• A team player yet capable and willing to work on own initiative
• Experience of using a Learning Management system (preferred)
• Previous experience within a learning and development department (preferred)
• Maintain a professional manner at all times
• Have a Pro-active ‘Can-do’ attitude
• Have an outgoing, enthusiastic and confident personality, with a desire to engage with people

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

£25,400.00 pa

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsor for this specific role.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.

We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.

There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Closing date: Thursday 14 August 2025

Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful.

Stage 1 interviews shall be conducted via Teams on Thursday 21 August.

Successful candidates shall be invited to attend a stage 2 face-to-face interview (MK8 8DF) on Tuesday 26 August.