Training and Education Manager

Training and Education Manager – Embassy of Beauty

Embassy of Beauty is a luxury skincare clinic and online destination representing some of the world’s most innovative beauty brands. As the exclusive UK distributor of Biologique Recherche - the iconic French skincare brand renowned for its clinical approach, personalised methodology and transformative results - we also curate a collection of exceptional, niche beauty brands who share our commitment to innovation, efficacy and luxury skincare.

About the Role

This role is ideal for an accomplished beauty professional with in-depth skincare expertise and a passion for education. You’ll be responsible for developing and delivering exceptional training across our clinic, e-commerce platform and retail partners, ensuring product knowledge and treatment standards reflect the highest level of luxury skincare excellence.

Key Responsibilities

Training Execution & Development

• Deliver all product and treatment training across all Embassy of Beauty brands for in-house therapists, internal retail teams and external partner accounts.
• Demonstrate and evaluate advanced facial techniques and treatment protocols to ensure consistent, expert-level execution within the therapist team.
• Create an engaging learning environment to motivate, inspire and build confidence across all teams.
• Maintain an in-depth understanding of all formulations, protocols and brand philosophies.

Education Strategy & Content

• Maintain training materials to ensure all product, treatment and brand information is accurate, clear and consistent.
• Create educational content for all new brand and product launches
• Partner with Marketing, Retail and Leadership teams to align education with business goals and brand messaging

Partner & Retail Support

• Train Biologique Recherche retail teams at Harrods, Harvey Nichols, Liberty and regional partner accounts nationwide
• Support partner teams with ongoing product education, treatment updates and sales training
• Build strong, long-term relationships with external partners to uphold brand standards and ensure commercial success

Skills & Experience

•     Proven experience in training or education within luxury skincare, spa or professional beauty

•     Qualified and experienced facialist or beauty therapist with extensive skincare knowledge

•     Confident presenter with exceptional communication skills and an engaging training style

•     Highly organised, adaptable and able to manage multiple training programmes simultaneously

•     Collaborative and proactive, with a passion for sharing expertise and developing others

•     Understanding of luxury retail environments and client experience