Training Centre Administrator

Location

Stoke Gifford, Bristol, GB

Department Name

EM Regional Wales & Western (168003) G5

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description

Training Centre Administrator – Bristol Parkway Training Centre

Join the Network Rail team as a Training Centre Administrator at Bristol Parkway! This full-time, permanent role which ensures the smooth operation of our training facilities, offering exceptional customer service and supporting visitors. A great opportunity to contribute to Network Rail’s safety-driven mission.

About The Role (External)

Main Responsibilities:

• Customer Service: Act as the first point of contact for delegates and visitors, greeting them warmly and addressing inquiries to provide a positive and professional front-of-house experience.
• Safety & Compliance: Conduct regular safety checks and inspections as directed by the Training Delivery Manager to ensure the training centre operates safely and efficiently.
• Financial Management: Manage all transactional financial activities, including assurance procedures, procurement, and expenditure tracking, while supporting the Cost Centre Manager with period reporting.
• Facilities Coordination: Set up training rooms, ensuring all facilities are prepared for upcoming training sessions, meetings, and events to deliver a seamless experience for participants.
• Administrative Support: Provide robust administrative support, including preparing and archiving training packs in compliance with record retention policies. Maintain accurate documentation and databases of training activities.
• Communication & Collaboration: Maintain a consistent telephone presence to support customer service levels. Collaborate with external training providers and visitors, facilitating smooth interactions and delivering clear safety messages.
• Team Support: Provide communication and logistical support to the onsite training team, ensuring the team has adequate resources to perform their duties effectively.
• Flexibility: Occasionally cover activities in other training locations as required to support the team and business needs.
  
  
  

What would make the ideal candidate?

• Strong customer service approach.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• Resilient, Adaptable and Flexible.
• IT literate, strong excel, word and PowerPoint knowledge.
• Experience of working in a fast-moving environment
• Administrators may occasionally be expected to cover activities in other training locations
  
  
  

What could set you apart?

• Railway background
• Knowledge of the Competence Management System
• Driving License
  
  
  

We believe in potential, not just qualifications. If you don’t meet every requirement but feel passionate about this role, we’d still love to hear from you. Your unique skills and experiences could be just what we’re looking for.

How To Apply (External)

Please see the attached job description for further information.

Salary: Band 6 - Salary £24,000.00

Position Type: Full time (35hrs per week).

Contract : Permanent

Closing Date: Friday 5th September 2025. - Late applications will not be accepted.

Click apply now to apply.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

• Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****