Job Description
Training & Communications Specialist
Location: Leicestershire (Travel is required throughout the UK & Ireland)
Contract: Temporary until June 2026
Are you passionate about developing creative learning solutions and delivering impactful training? Do you have a keen eye for detail, experience with digital learning platforms, and a passion for enhancing colleague knowledge in a dynamic retail environment? If so, Next PLC is looking for a Training & Communications Specialist to join our team!
About the Role:
As a Training & Communications Specialist, you will play a key role in designing innovative learning programs that upskill our teams across Next and our Total Enterprise Platform (TEP) customers. You will ensure efficient use of our HR systems, delivering engaging training on topics such as Mental Health, Sickness Absence Management, and Resolution. From digital learning development to face-to-face training sessions, your work will support the business in fully utilising our HR operations platforms.
Responsibilities:
Design and Develop Digital Learning
- Develop, design and maintain digital learning solutions including E-Learning, video and print resources
- Manage online communities
Digital Adoption Platform (DAP)
- Develop and design simple in application guidance to provide just in time learning using the DAP by a variety of methods e.g. flows, help icons and pop ups.
Delivering Training
- Deliver face to face and virtual training sessions throughout Next and TEP to upskill our colleagues, managers, HR and Recruitment Teams to fully utilise our HR Systems.
- Deliver our HR training programme to our Retail colleagues. Adapt style to meet the needs of the audience, ensuring each colleague meets their learning needs.
Communication
- Support with the management of internal communication by developing and delivering well-executed and effective campaigns.
- Ensure consistency in terms of tone of voice, branding and messaging for Next and TEP Clients.
Project Management
- Work with different stakeholders within Next and TEP to ensure we are delivering a service that meets the needs of that area of the business.
Administration
- Support with the administration of training e.g. organising and distributing resources, booking venues
About you:
- Hold a Full UK Driving Licence
- Experience of working in a fast paced Retail environment
- Excellent communicator, both verbally and in writing
- Passionate about learning for colleagues
- Work collaboratively and influence others and stakeholders
- Excellent project management skills
- Plan, organise and prioritise own workload to meet deadlines
- Able to work under pressure and manage volume
- Experience of using Oracle HCM (NEP) as a Manager, HR or Recruiter User
- Knowledge and experience in designing learning interventions, delivering training and facilitating learning
- Frequent travelling, including to Next Head Office, Next Distribution Centre, Next Stores as well as to TEP clients
Desirable
- Experienced user of design software e.g. InDesign and Articulate Storyline
- Experienced user of digital adoption platform e.g. Oracle Guided Learning
- Experience user of Oracle HCM cloud
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About The Team
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email
[email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
