Training Specialist - 12 Month FTC

CompanyClose Brothers

LocationDoncaster, England, United Kingdom

Posted At1/19/2026

UK Visa Sponsorship Analytics

Occupation Type

Other vocational and industrial trainers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

The Next Generation Lending Operation (NGLO) Programme Trainer will play a key role in delivering high-quality training to support the successful rollout of the NGLO programme.

This hands-on role will focus on ensuring all operational colleagues are fully equipped with the knowledge, skills and confidence to operate effectively within the new NGLO platform,

Responsibilities

Design & deliver high-quality training sessions (classroom and virtual) to business colleagues as part of the NGLO rollout, ensuring all content is engaging, accessible and aligned with operational needs.
Collaborate with the NGLO platform provider to co-design, review and adapt training materials, user guides, reference documents, ensuring alignment with system functionality and operational requirement.
Support the design, preparation and updating of training materials, user guides and job aids to reflect new NGLO processes and systems.

Collaborate with subject matter experts, coaches and team leaders to identify learning needs and tailor delivery to ensure consistent understanding across teams.

Monitor learner progress and confidence levels, escalating development needs where appropriate to ensure readiness for live operation.

Gather feedback from delegates and stakeholders to inform continuous improvement of training content and delivery methods.

Support the embedding of a coaching and continuous learning culture within the Customer Support function.

Maintain accurate training records, attendance logs and evaluation results to evidence completion and learning impact.

Attend programme and operational meetings to provide updates on training delivery progress, upcoming activity, and key observations from learners

Attend leadership meetings monthly to provide an update on training activity and key focus areas for the upcoming month.

Support in managing the relationship with key stakeholders to drive and maintain a coaching and development culture. Work collaboratively with other teams to support continuous improvement across the operation.

Represent the NGLO Programme Team in the wider business through engagement with key stakeholders at all levels including the Customer Forum and 3rd Party business.

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Proven experience delivering training in a fast-paced customer support or financial services environment.
Strong facilitation and presentation skills with the ability to adapt delivery style to suit different audiences.
Excellent communication skills (verbal and written).
Strong organisational skills and attention to detail.
Ability to motivate and engage colleagues during periods of change.
Confident using IT systems and software, including MS Office and online training tools.
Team player with a proactive, customer-focused approach with the ability to create excellent working relationships.
Able to think on feet and use initiative to solve problems and deliver solutions.
Experience of working and delivering in a customer focused environment.
Confidence working in a fast paced, project driven environment where adaptability and initiative is key.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

About Us

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group