This is a transformation leadership role focused on transforming AXA UK into a market leading organisation. This role blends strategic leadership with program management discipline, technology enablement, spend optimisation and operating model effectiveness. You’ll architect and drive a multi-year transformation to help AXA meet our expense ratio commitments, whilst ensuring we’re set up for sustainable growth. The role requires close collaboration across all BUs and Functions, driving focused delivery aligned to shared goals/KPIs.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Develop and drive the transformation strategy / roadmap, aligned to the business strategy and regulatory requirements.
- Establish the target operating model (processes, governance, roles, and decision rights) to enable predictable delivery at scale.
- Manage the implementation of the technology requirements (e.g. tooling, automation, AI etc.) and ensure seamless integration with AXA's ecosystems.
- Own portfolio and program management: prioritise initiatives, manage scope, schedule, budget, risk, dependencies, and benefits realisation; track progress against milestones and KPIs.
- Drive change management, capability uplift, and organisational design to embed new ways of working.
- Ensure data governance, privacy, security, and regulatory compliance within all technology and data practices (GDPR, insurance-specific regulatory requirements).
- Optimise performance and ROI through data-driven decision making, measurement frameworks, and continuous improvement of processes and capabilities.
- Support and manage third party relationships, procurement, RFPs, contracts, and performance SLAs; negotiate to secure value and mitigate risk.
- Govern benefits realisation, produce regular executive reporting, and adjust the transformation plan in response to market, regulatory, or business changes.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Deep experience in in large-scale transformations within financial services or insurance.
- Strong program and portfolio management skills (PMO leadership, Agile, ability to run multiple several parallel initiatives).
- Ability to translate business strategy into a practical, measurable transformation plan with clear milestones and benefits.
- Experience translating strategy into actionable roadmaps, milestones, and benefits with disciplined governance.
- Stakeholder management and influence: ability to partner with senior executives, business units, IT, Compliance, Legal, and external partners; negotiate priorities and secure consensus.
- Clear, concise storytelling for executives; persuasive, transparent status updates and risk disclosures.
- Design and execute change programs that drive adoption, capability uplift, and lasting behavioural change.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private medical cover
- 28 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Daniel.Harrison@axa-uk.co.uk.
Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
