Transformation Lead

Technical, Innovation, Supply Chain and Procurement Transformation Lead

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

Join Costa at a pivotal time of growth and transformation as we expand into new geographies, channels, and product lines. This high-impact role will lead and deliver major transformation initiatives across our Technical, R&D, Manufacturing, Procurement, and Supply Chain functions—driving efficiency, agility, sustainability, and innovation. Partnering with senior leaders, you’ll shape the future of our operations and enable long-term business success.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

Being a Technical, Innovation, Supply Chain and Procurement Transformation Lead is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

• Lead and oversee key Enterprise Transformation projects across Planning, Procurement, Logistics, and Manufacturing, including initiatives like ERP replacement, new Supply & Demand Planning system implementation, Sustainability and food safety transformation
• Support with the Annual Business Plan (ABP) process with end-to-end supply chain stakeholders for Enterprise Transformation related programs in TISC&P, whilst challenging assumptions to ensure robust financial planning.
• Enhance cross-functional communication and integration, acting as a vital link between TISC & Procurement and wider business functions including Marketing, Finance, and Technology.
• Strengthen governance and strategic alignment, ensuring effective decision-making, KPI reporting, and integration of long-range plans into annual priorities.

Who you are

It’s your unique ingredients we’re interested in:

• Demonstrated experience in leading and delivering complex transformation programmes—ideally supply chain and or technology-focused—within Retail, Fast Moving Consumer Goods, or Consulting environments
• Deep understanding of best-in-class supply chain practices across end-to-end processes (forecast-to-fulfil, make-to-deliver, source-to-pay).
• Excellent communicator with the ability to influence senior stakeholders, deliver technology-enabled change, and interpret supply chain performance data..
• Proven expertise in process design and ERP/supply chain software systems.
• Strong problem-solving and cross-functional collaboration skills, with the ability to lead through complexity and ambiguity.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

Location – Hybrid contract (2-3 days in our Central London office)

For any reasonable adjustments and general queries, please get in touch with [email protected]

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.